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McAfee Employee LKS
McAfee Employee
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Message 21 of 26

Re: On-Prem EPO 5.10 CU4 - Software Catalogue doesnt have ENS 10.7 ?

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I checked both the Licensing key in my EPO servers, the key which ends with "SQ3SA " contains all the products and i could see ENS 10.7 bundle package. 

The other one which ends with "Y28XU ", does not contain any of the product. As cdinet mentioned you have to merge both the license key to get all the products under one License key.

Contact customer support based on your region to get it corrected. 

https://www.mcafee.com/enterprise/en-us/home/contact-us.html

Reliable Contributor bodysoda
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Message 22 of 26

Re: On-Prem EPO 5.10 CU4 - Software Catalogue doesnt have ENS 10.7 ?

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Thanks @LKS, I will contact the local support team tomorrow.
In case above information was useful or answered your question, please select "Accept as Solution" in my reply, or give a Kudo. Thanks!
Reliable Contributor bodysoda
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Message 23 of 26

Re: On-Prem EPO 5.10 CU4 - Software Catalogue doesnt have ENS 10.7 ?

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I've contacted Mcafee sales team who was investigating the issues.

I've asked and waiting for a temporary EPO key so that I can isolate issues to licensing or EPO configurations.

In case above information was useful or answered your question, please select "Accept as Solution" in my reply, or give a Kudo. Thanks!
McAfee Employee cdinet
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Message 24 of 26

Re: On-Prem EPO 5.10 CU4 - Software Catalogue doesnt have ENS 10.7 ?

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In the meantime, you can either change the license key in epo to the key which ends with "SQ3SA ", or download the products manually from the download site.

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If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

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Reliable Contributor bodysoda
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Message 25 of 26

Re: On-Prem EPO 5.10 CU4 - Software Catalogue doesnt have ENS 10.7 ?

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I've swapped the EPO keys and I'm able to view ENS 10.7 product on the software catalogue. 2019-11-15 15_44_23-GENSDP - ASG-RemoteDesktop 2019 - __Remote.jpg

 

Thanks, heaps @cdinet @LKS for checking the SR internally and providing guidance which is much appreciative.

 

 

In case above information was useful or answered your question, please select "Accept as Solution" in my reply, or give a Kudo. Thanks!

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McAfee Employee cdinet
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Message 26 of 26

Re: On-Prem EPO 5.10 CU4 - Software Catalogue doesnt have ENS 10.7 ?

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Glad to help!

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If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

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