On-Prem EPO 5.10 CU4 - Software Catalogue doesnt have ENS 10.7 ?

[patrakshar]

@bodysoda 

Kindly proceed to open a service request for this. We need to validate the logs. We have not seen this from any other environment as of now.

[bodysoda]

I've logged Service Requests 4-20470234191 which has the ProductCompatibilityList.xml uploaded to the ticket.

Meanwhile, I also applied the EPO Update 5 to the EPO server.

[LKS]

Hey bodysoda,

The uploaded XML seems does not change anything in my EPO server. I could still see ENS 10.7 with complete package. Did you try to download a new xml list from the below site and update in your ePO-->server settings-->PCL

https://epo.mcafee.com/ProductCompatibilityList.xml

Also did you check from different browser. 

[bodysoda]

hi @LKS, Yes, I have already tried downloading .xml from the epo.mcafee.com website which didnt make any difference.  

[bodysoda]

Different browsers don't show all packages for ENS 10.7. Tried on Firefox, Chrome and IE.

[LKS]

Could you please attach your EPO License key to the SR.

Note : Again do not attach your License key **here**. Please attach it to the SR.

[cdinet]

You are under evaluation software.  Did you refresh the catalog?  It is there in mine.

[cdinet]

Please send your SR owner the license key that you have listed in server settings - don't post it here please.

[cdinet]

On the download page using your grant number, there are 2 license keys listed.  Whatever you have set in server settings, set it to use the other one, then refresh the software catalog and see if that makes a difference.  If so, then I have instructed your SR owner to do a license merge to get all your products in one license key.

[bodysoda]

Thanks @cdinet .

We have two epo servers on different environemnet. The EPO with Second key also doesn't show ENS 10.7. I will update the keys on the SR.