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McAfee Employee patrakshar
McAfee Employee
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Message 11 of 26

Re: On-Prem EPO 5.10 CU4 - Software Catalogue doesnt have ENS 10.7 ?

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@bodysoda 

Kindly proceed to open a service request for this. We need to validate the logs. We have not seen this from any other environment as of now.

Reliable Contributor bodysoda
Reliable Contributor
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Message 12 of 26

Re: On-Prem EPO 5.10 CU4 - Software Catalogue doesnt have ENS 10.7 ?

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I've logged Service Requests 4-20470234191 which has the ProductCompatibilityList.xml uploaded to the ticket.

Meanwhile, I also applied the EPO Update 5 to the EPO server.

In case above information was useful or answered your question, please select "Accept as Solution" in my reply, or give a Kudo. Thanks!
McAfee Employee LKS
McAfee Employee
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Message 13 of 26

Re: On-Prem EPO 5.10 CU4 - Software Catalogue doesnt have ENS 10.7 ?

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Hey bodysoda,

The uploaded XML seems does not change anything in my EPO server. I could still see ENS 10.7 with complete package. Did you try to download a new xml list from the below site and update in your ePO-->server settings-->PCL

https://epo.mcafee.com/ProductCompatibilityList.xml

Also did you check from different browser. 

Reliable Contributor bodysoda
Reliable Contributor
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Message 14 of 26

Re: On-Prem EPO 5.10 CU4 - Software Catalogue doesnt have ENS 10.7 ?

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hi @LKS, Yes, I have already tried downloading .xml from the epo.mcafee.com website which didnt make any difference.  

In case above information was useful or answered your question, please select "Accept as Solution" in my reply, or give a Kudo. Thanks!
Reliable Contributor bodysoda
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Message 15 of 26

Re: On-Prem EPO 5.10 CU4 - Software Catalogue doesnt have ENS 10.7 ?

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Different browsers don't show all packages for ENS 10.7. Tried on Firefox, Chrome and IE.
In case above information was useful or answered your question, please select "Accept as Solution" in my reply, or give a Kudo. Thanks!
McAfee Employee LKS
McAfee Employee
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Message 16 of 26

Re: On-Prem EPO 5.10 CU4 - Software Catalogue doesnt have ENS 10.7 ?

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Could you please attach your EPO License key to the SR.

Note : Again do not attach your License key **here**. Please attach it to the SR.

McAfee Employee cdinet
McAfee Employee
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Message 17 of 26

Re: On-Prem EPO 5.10 CU4 - Software Catalogue doesnt have ENS 10.7 ?

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You are under evaluation software.  Did you refresh the catalog?  It is there in mine.

ens107.png

 

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If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

McAfee Employee cdinet
McAfee Employee
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Message 18 of 26

Re: On-Prem EPO 5.10 CU4 - Software Catalogue doesnt have ENS 10.7 ?

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Please send your SR owner the license key that you have listed in server settings - don't post it here please.

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McAfee Employee cdinet
McAfee Employee
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Message 19 of 26

Re: On-Prem EPO 5.10 CU4 - Software Catalogue doesnt have ENS 10.7 ?

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On the download page using your grant number, there are 2 license keys listed.  Whatever you have set in server settings, set it to use the other one, then refresh the software catalog and see if that makes a difference.  If so, then I have instructed your SR owner to do a license merge to get all your products in one license key.

Was my reply helpful?
If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

Reliable Contributor bodysoda
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Message 20 of 26

Re: On-Prem EPO 5.10 CU4 - Software Catalogue doesnt have ENS 10.7 ?

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Thanks @cdinet .

 

We have two epo servers on different environemnet. The EPO with Second key also doesn't show ENS 10.7. I will update the keys on the SR. 

In case above information was useful or answered your question, please select "Accept as Solution" in my reply, or give a Kudo. Thanks!
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