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techepo
Level 7

On Demand Scan running at wrong time on client machines

Hi All,

I noticed that the On-demand Scan is running at completely wrong time .

-Run Missed Scan option is Unchecked.

- McAfee Support was not able to resolve the issue .

5 Replies
tkinkead
Level 12

Re: On Demand Scan running at wrong time on client machines

What Agent version?  This is a known issue in some circumstances in Agent 5.0.2 or earlier and is resolved in 5.0.3 or higher.

How many systems?  If a single or small number of systems, have you uninstalled and reinstalled the Agent?  I've found that that can fix the issue if it's a one-off type problem.

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techepo
Level 7

Re: On Demand Scan running at wrong time on client machines

Thanks for the reply. Below are the details.

Agent Version is 5.0.4 , VSE 8.8

Number of System - more then 20.  No, we have not tried uninstall/reinstall as we are managing the task from the EPO itself.

The scan are set to run on weekends, but are running on weekdays as well.

-We have unchecked the option to run miss task

- Randomization is in few hours

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tkinkead
Level 12

Re: On Demand Scan running at wrong time on client machines

I've not seen that specifically on 5.0.4.  Try reinstalling the Agent.  I have had cases where the Agent gets the wrong time zone information and runs on a completely wrong schedule.  Agent controls the VSE tasks, so that's why it's related here.

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alex.hawke
Level 9

Re: On Demand Scan running at wrong time on client machines

When did you deploy agent and vse?

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bleeder
Level 9

Re: On Demand Scan running at wrong time on client machines

One of the fixes in the latest hotfix for McAfee Agent 5.0.5 is this:

"VSE On Demand Scan with the run missed task option was running at unscheduled times. Now this task runs as scheduled."

https://kc.mcafee.com/resources/sites/MCAFEE/content/live/PRODUCT_DOCUMENTATION/27000/PD27078/en_US/...

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