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OSX Agent 5.6.2.209 installation fails

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Have an OSX system at 10.12.6 and Agent 5.5.1.374

Tried to install Agent 5.6.2.209

Agent_Upgrade log has an entry -

"MA is supported on macOS version 10.14.0 and higher"

KB51573 says Agent 5.6.2.209 is supported all the way back to OSX 10.9.

What am I missing?

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Re: OSX Agent 5.6.2.209 installation fails

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September 16, 2019Changed MA 5.6.2 macOS supported column. Several macOS entries changed to not supported.

 

https://kc.mcafee.com/corporate/index?page=content&id=KB51573

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McAfee Employee hem
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Re: OSX Agent 5.6.2.209 installation fails

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As per KB, it's supported.


How are you upgrading MA (locally/pushing from ePO)? Try to upgrade locally with the help of install.sh (install.sh -u). Terminal log will help us in understanding the cause for failure. 

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Re: OSX Agent 5.6.2.209 installation fails

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Yes I initially tried pushing from ePO

Manual install via terminal gives the same error - MA supported on 10.14.0 and higher.

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McAfee Employee cdinet
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Re: OSX Agent 5.6.2.209 installation fails

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I will check on that with dev this afternoon and get back with you.

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If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

Re: OSX Agent 5.6.2.209 installation fails

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September 16, 2019Changed MA 5.6.2 macOS supported column. Several macOS entries changed to not supported.

 

https://kc.mcafee.com/corporate/index?page=content&id=KB51573

View solution in original post

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