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Not able to update filter on DLP incident Manager page

Dear All,

I am using McAfee ePolicy Orchestrator 5.3.0 (Build: 400) in my network. I can able to see all DLP incident on DLP Incident Manager page but I am not able apply any custom filter on the same. I can able to add filter field and all but when I click on update filter no further action showing. It just showing the same page and if I click refresh or back button on IE, it takes me to Incident Manager Page where all incident display.

Find screen shot of the same for your reference. Please help me to resolve the issue as I am not able to incident with specific user/computer name.

Note : This has happened after I upgrade from 4.x to 5.x.

6 Replies

Re: Not able to update filter on DLP incident Manager page

Hi Team,

Follow these steps for result:

login on mcafee epo server>>Menu>>Data Protection>>DLP incident manager>>Action>>Filter>>Edit filter>>Choose filter>>Update filter..

Hope you are doing Best,but crosscheck it..

If it is not happening still than remove all the fileters and readd it again...

Thanks


Re: Not able to update filter on DLP incident Manager page

Thanks piyush for your response.

I already have followed that options too, but result is same.

Nothing happen on screen after pressing "Update Filter" button.

Re: Not able to update filter on DLP incident Manager page

Its Grt,

Can u provide me logs for same.

Thanks

Re: Not able to update filter on DLP incident Manager page

Which log you want ?

Re: Not able to update filter on DLP incident Manager page

Moving this to EPO area

Re: Not able to update filter on DLP incident Manager page

Dear All,

As per discussion with McAfee support team, this is an known reported issue in DLP 9.3.300.31.

To resolve the same I have to upgrade it to 9.3.500.x version.