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swasti
Level 7
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Message 1 of 3

Not able to install SP 4 for Virus Scan enterprise from EPO console 4.5

Hi All,

I am not able to install Virus Scan enterprise SP 4 from ePO console 4.5.

I have schedule the task to update product and the have selected VSE 8.7 in patches .

Its an issue which need to be solved urgently.

Kindly help me for this.

Thanks,

Swasti

2 Replies
McAfee Employee
McAfee Employee
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Message 2 of 3

Re: Not able to install SP 4 for Virus Scan enterprise from EPO console 4.5

hi

  Can you install the patch successfully if you were to run it manually on one of the systems? If you can, then on one of the affected systems, check the Agent log to see if the Update task is invoking and that if there was an attempt at updating the VSE patch.

If the agent is invoking the patch setup, then VSE logs will help to know why the patch fails to install. A MER log should capture all the required logs.

swasti
Level 7
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Message 3 of 3

Re: Not able to install SP 4 for Virus Scan enterprise from EPO console 4.5

Good suggestion ,will try it and will be post the logs on it.

Thanks.