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No datas on the dashboard

Hello, as you can see on the screen pictures, there is nothing on the epo dashboard regarding the product version. Best regards.
4 Replies
McAfee Employee cdinet
McAfee Employee
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Message 2 of 5

Re: No datas on the dashboard

There are no screenshots.  What version of epo?  Be careful posting screenshots that may contain sensitive information, such as system names, IP's, etc.

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Re: No datas on the dashboard

hello sir,

 

please find the picture.Mcafee Support.JPG

McAfee Employee hem
McAfee Employee
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Message 4 of 5

Re: No datas on the dashboard

What version of ePO you are using? Is it ePO 5.10? In the screenshot, I see only 'last communication' prop is collected. Are machine details collected and the issue is only with VSE properties?

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McAfee Employee cdinet
McAfee Employee
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Message 5 of 5

Re: No datas on the dashboard

When you drill down into one of those systems to see the system properties, does it show the products installed?  If you are running epo 5.10, install update 2. 

Things to check -

is the product actually installed on the client?

Do the agent logs show any errors?  c:\programdata\mcafee\agent\logs

Do the server logs show any errors processing agent properties?  That is in the db\logs folder where epo is installed.

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