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No EPO license showing up

One of my customers bought a new version of Endpoint Protection and already got a Grant #. At the corresponding Web Page is a link for his downloads but no EPO. What can we do?

5 Replies
mmcgary
Level 12
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Message 2 of 6

Re: No EPO license showing up

You are using this link for the downloads?

Download My Products Login | McAfee Downloads

Is there an EPO license key listed on that page with your Endpoint suite? Once you click on the link for the products Epolicy Orchestrator isn't listed there?? I would call customer service to clear things up with the grant # and what products should be available for download.   800-338-8754

Re: No EPO license showing up

- Yes, I used this link.

- No, there is no EPO key listed

- Yes, in download area  EPO Versions can be downloaded

- License was bought in Germany, Same customer service number?

mmcgary
Level 12
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Message 4 of 6

Re: No EPO license showing up

Germany / Deutschland

Unternehmenskunden/Business and SaaS Customers
Kundendienst/Customer Service
Tel: 0080012255624
Email: customer_service_emea@mcafee.com

Re: No EPO license showing up

Customer Service solved the problem.

Re: No EPO license showing up

did you receive the grant letter recently ?

if yes  will take some for the downloads to appear on the McAfee downloads page usually 24 hrs