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New Agent Handler 5.10.0, but have Update 2 applied to ePO

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When trying to install the 5.10.0 Agent Handler on an ePO that is already updated to Update2, the system errors out saying the installer is not compatable, but Update2 does not have a separate AH installer, anyone have any luck getting this to install a new AH?
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McAfee Employee cdinet
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Message 4 of 6

Re: New Agent Handler 5.10.0, but have Update 2 applied to ePO

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That might not be due to whether update2 is installed or not.  If the ah can't connect to Tomcat, you will get that error regardless of epo version.  Go through kb66797 to make sure all the required ports are open.  Typically that is caused by ports 8443 and 8444 not open between epo and ah.  Does it pass the sql connection stage?  You might want to verify that also.  Is the agent handler in a dmz or behind a firewall?

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McAfee Employee cdinet
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Message 2 of 6

Re: New Agent Handler 5.10.0, but have Update 2 applied to ePO

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What is the exact error in the log?  What OS are you installing it on?

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Re: New Agent Handler 5.10.0, but have Update 2 applied to ePO

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McAfee Agent Handler - InstallShield Wizard

"Setup did not detect a compatable ePO server with the specified parameters"

And the system isn't writing any log files I can find on the AH system.

 

 

McAfee Employee cdinet
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Message 4 of 6

Re: New Agent Handler 5.10.0, but have Update 2 applied to ePO

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That might not be due to whether update2 is installed or not.  If the ah can't connect to Tomcat, you will get that error regardless of epo version.  Go through kb66797 to make sure all the required ports are open.  Typically that is caused by ports 8443 and 8444 not open between epo and ah.  Does it pass the sql connection stage?  You might want to verify that also.  Is the agent handler in a dmz or behind a firewall?

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If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

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Re: New Agent Handler 5.10.0, but have Update 2 applied to ePO

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Thanks, I went and looked for the traffic, found it on a wrong firewall, the routes were not setup correctly.  After pointing to correct interface the installer picked up, and installed AH 5.10, and patch 2 updated without any issues.  Thanks.

McAfee Employee cdinet
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Message 6 of 6

Re: New Agent Handler 5.10.0, but have Update 2 applied to ePO

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Glad it is fixed!

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