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Missing configurations in DLP 10.2.0.620

Hello everyone,

We are comparing our DEV environment from our QA/QC environment and found that we are missing some of the DLP Windows Client Configuration entries as seen in the picture.

DLP10.JPG

Why are these entries missing in our QA/QC environment and what must we do to have them appear?

We need to have the Web Protection entry to be able to add the Supported Chrome Versions.

ePO - 5.3.1

Thanks

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Re: Missing configurations in DLP 10.2.0.620

Do you have; "Device Control and full content protection" selected as your "Operational Mode"?

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Re: Missing configurations in DLP 10.2.0.620

Both are set to "Device Control" only.

Web.JPG

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Re: Missing configurations in DLP 10.2.0.620

Are both environments using the same license key for DLP / Device Control ?

Can be checked by going to main epo Menu, then DLP Settings. Should be on the General tab.

Edit: I should add, that what you see on your QA/QC Environment matches our live environment, where we are only licensed for Device Control.

Matt.

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Re: Missing configurations in DLP 10.2.0.620

Thanks Mattw2, we might be onto something here!

As you can see, our settings are different therefore the environments are using different keys.

If I take the key from our DEV environment and enter it in our QA/QC environment, the mode changes to the same one as DEV but I do not get the "Save" option as it stays greyed out but I get a "Pending Changes" in the "Last Modified:" field.

If I go to the main ePO Menu / DLP Policy Manager / Policy Assignments, I see a pending change so I select Actions / Apply Selected Policies and apply the pending change.

When I go back to the DLP Settings menu, the license key is always the old one?!?!

Must we reboot the server to have the new DLP keys applied?

DLP Settings.JPG

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