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twenden
Level 13

Migrate tool for going from ePO 4.6 (32 bit OS) to ePO 5.0 (64 bit OS)

Has anyone else tried and succeeded in using the migrate tool under ePO 5.0. This tool is supposed to allow you to migrate a ePO 4.x server running on a 32 bit OS to ePO 5.0 running on a 64 -bit OS.

For me, we are trying to migrate our test ePO 4.6 server running under Server 2003. It is using SQL Express 2008 R2. We are trying to migrate it to a Windows Server 2008 R2 64 bit OS.

I can get quite a long way thru the migrate process. However, it gets to the point of saying "Starting new McAfee Services" and stays on this screen for about 15 minutes before dispaying another popup which states "Rolling Back Actions". 

This whole process takes a few hours and so is time consuming to keep repeating. Has anyone else seen issues.

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3 Replies
twenden
Level 13

Re: Migrate tool for going from ePO 4.6 (32 bit OS) to ePO 5.0 (64 bit OS)

Have been spending time with McAfee gold support. They have determined that my install of ePO 5.0, via migrate tool, is failing due to it not detecting any ePO patches. It is looking for patch 4 and higher. the strange thing is that the server is on Patch 5. Have sent McAfee the MER tools for Tier 2 to look at.  In the meantime, I checked the registry key where it stores the ePO patch level.  It is under HKLM\Software\Network Associates\ePolicy Orchestrator\PatchInstalled  Our registry key is showing the decimal number 50. Just upgraded to Patch 6 and the key changed to 60.  The KB article https://kc.mcafee.com/corporate/index?page=content&id=KB52634 - says that the key should be single digit like 1 for patch 1, 2 for patch 2.  Can anyone check their ePO server registry and see if the PatchInstalled key show double digit for the patch number.  Thanks

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zumipin
Level 7

Re: Migrate tool for going from ePO 4.6 (32 bit OS) to ePO 5.0 (64 bit OS)

I am not running on 2003, so the regkey is in a slightly different location; the value on my system, when converted to decimal, is 60.

Server 2008 R2 SP1

ePO 4.6.6, build 167

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twenden
Level 13

Re: Migrate tool for going from ePO 4.6 (32 bit OS) to ePO 5.0 (64 bit OS)

Thanks.  I am going to try changing the value from 60 to 6 and then run the migrate tool and see what happens.

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