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bujar
Level 9
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Message 1 of 6

Mcafee ePO Download Software Product List Fails

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Dear All,

I have Mcafee ePO 5.10 update 3 on Win2016, when I run Download Software Product List tasks manually or on scheduled bases the following error shows:

Can you please advise how to troubleshoot this problem.

Capture.PNG

 

Thank you

1 Solution

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McAfee Employee cdinet
McAfee Employee
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Message 2 of 6

Re: Mcafee ePO Download Software Product List Fails

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You might want to look at the epoapsvr log for a little more info on it.  Is there a proxy in your environment?  You can test by going to your browser to epo.mcafee.com/productcompatibilitylist.xml and see if you are able to get the file.  If so, then check your browser's lan connection settings to see if it is using a proxy.

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McAfee Employee cdinet
McAfee Employee
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Message 2 of 6

Re: Mcafee ePO Download Software Product List Fails

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You might want to look at the epoapsvr log for a little more info on it.  Is there a proxy in your environment?  You can test by going to your browser to epo.mcafee.com/productcompatibilitylist.xml and see if you are able to get the file.  If so, then check your browser's lan connection settings to see if it is using a proxy.

Was my reply helpful?
If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

bujar
Level 9
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Message 3 of 6

Re: Mcafee ePO Download Software Product List Fails

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Dear Cdnet,

Thank you for your help, thankfully now it is downloading successfully.

Apparently some network communication issue.

Sincerely

 

McAfee Employee cdinet
McAfee Employee
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Message 4 of 6

Re: Mcafee ePO Download Software Product List Fails

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That is great to hear, glad it is working.

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JoseRR
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Re: Mcafee ePO Download Software Product List Fails

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Good tip

 

Is there anyway to test s-download.mcafee.com?

 

Thanks

McAfee Employee cdinet
McAfee Employee
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Message 6 of 6

Re: Mcafee ePO Download Software Product List Fails

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Yes, you can go to the McAfee download site, log in with your grant number and try to download something.  That process redirects you to the s-download pages.

 

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