I understand the you are receiving ‘ Failed to upload the data package to the EPO server ’’ in agent status monitor.
To resolve this please reply to the below questions
Check port 443 and 80 is open and communicating
How many machines are affected?
Is there any change done to the ePO recently?
Have you tried to reinstall agent via frame package?
We can confirm after looking at masvc.log (C:\ProgramData\McAfee\Agent\logs. Be careful while sharing the logs because it would contain ePO server name/IP addresses itself.
Either please mask while sharing here or can open support case.
It reports 'server busy error'
2020-05-13 11:38:04.966 masvc(1392.2560) ahclient.Info: Network library rc = <1008>, Agent handler reports response code <503>.
2020-05-13 11:38:04.966 masvc(1392.2560) ahclient.Info: Agent handler reports server busy. response code 503.
2020-05-13 11:38:04.966 masvc(1392.2560) ahclient.Info: Spipe connection response received, network return code = 1008, response code 503.
2020-05-13 11:38:04.966 masvc(1392.2560) DataChannel.Manager.Error: Failed to upload DataChannel items - Network<1008>, HTTP Response<503>
Please restart 'server service' of ePO/AH which the client machine is managed from.
There are basically 2 kinds of communication failure.
1. Agent never reaches server at all
2. Agent reaches server, but server has issues or rejects communication for one reason or another.
In your case, since you did get a response from the server, you need to also check server logs for the server or agent handler it is getting the response from. There could be numerous reasons from the server side. Server busy is just a generic response, so knowing the failures on the server side can be critical for why communication is failing.
Was my reply helpful?
If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?
Hi @User25619856 ,
Below is the KB to collect logs. I request you not to share the logs in public forum. I suggest you to raise a ticket with McAfee support and share the logs in the ticket.