Mcafee Installation Error (EPO Rolling back action)
I need to reinstall Mcafee EPO and all attempts failed. in "Running core component installer.please wait" after Rolling back action I have tried various procedures without success EPO version 5.3.0, 5.3.2 and 5.10 - all the same error and does not install. being that in version 5.3.x I installed the java compatible version. I tested with a computer in the Domain, outside the domain. New server windows server 2008R2 with no application installed SQL 2012 installed, login in SQL with user "sa" all unsuccessful attempts. Can someone help me.
If restoring ePO to the same system, uninstall ePO. Ensure that there is noePolicy Orchestratorfolder in the original installation path after the software is uninstalled.
NOTE:Renaming the existing ePO folder and leaving the old directory in place might interfere with the new installation. So, we recommend that you remove the old directory completely.
Reinstall ePO to the same version and update level as the server you are restoring.
NOTE:You can verify the ePO update level. Look at theVersionfield in the backed-up Server.inifile (C:\Program Files (x86)\McAfee\ePolicy Orchestrator\DB\)and cross-reference it with article KB59938.
IMPORTANT: Youmustreinstall ePO to theexact same directory path as the previous installation for this article to apply. If you do not, the initialization of extensions fails when the restore is complete. If the installation path is different, follow the steps in articleKB71078 instead.
Apply any additional updates, hotfixes, or POCs to ePO that had been previously applied. If you previously installedPolicy Auditor 6.2for use with ePO, install the same version of Policy Auditor, including any hotfix releases, that had been installed before.
Stop and disable all ePO services:
ClickStart,Run, typeservices.msc, and clickOK.
Right-click each of the following services and selectStop: McAfee ePolicy Orchestrator Application Server McAfee ePolicy Orchestrator Event Parser McAfee ePolicy Orchestrator Server
Double-click each of the following services and changeStartup typetoDisabled: McAfee ePolicy Orchestrator Application Server McAfee ePolicy Orchestrator Event Parser McAfee ePolicy Orchestrator Server
Restore the database. See article KB52126for details about restoring the ePO database using SQL Server Management Studio.
NOTES: Restore the database so that you do not require the ePO database configuration to be updated. For example, same name, host, port. Otherwise, you must update the restored DB.PROPERTIESfile inC:\Program Files\McAfee\ePolicy Orchestrator\Server\conf\orionwith the new information, before you start the server.
IMPORTANT:In ePO 5.10 and later, threat event information has been split into its own database, so you must restore both databases. Carry out the restore process on both the main database and the events database.
Rename the following folders (for example, rename the extensions folder to extensions_old), and then replace them with the corresponding folders that were backed up earlier in step 2:
Access the core/config page of ePO and confirm the DB credentials if you are using ePO 5.3 or later, or if you are unable to access the ePO console. See KB69850 for detailed instructions on how to access the core\config page and update the DB credentials if needed.
Attempt to log on to the ePO console. If you are unable to log on, review all steps performed in this article and ensure that they have been properly completed. If you cannot resolve the console logon issue, contact Technical Support for further assistance before you continue.