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McAfee epo login page error solved!

This post is to share my experience with Onprem ePO/CSR login page error and how it resolved. Couple of weeks back I noticed the below error on the login page and once login the similar kind of error noticed  under the Menu - Extensions.

The issue  is if you've an External  SQL DB configured then the connectivity  between ePO and SQL DB is crashed due to some reasons .

To resolve this issue you need an SQL authenticated  account with the Public, db_owner and Sysadmin privileges.

Once you've the account enabled  you need to verify the account under Menu - Report Server Settings - Database . Edit with the external DB and test . If the test is successful then logout and navigate to  CSR server address/core/config and verify the DB connectivity is fine.

If both the above tests are fine , then restart the McAfee ePO Application server service along with  the CSR server  and  later the error will be removed.

The Sysadmin privilege can be removed later .

 

Error_1.PNGLogin page errorError_2.PNGUnder Menu - Extensions

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McAfee Employee Hawkmoon
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Re: McAfee epo login page error solved!

Hi ChinthulJ,

Good information thank you for sharing this with the community! 👍

To add to this the following article maybe of value to you or others at times such as this:

SQL permissions required to install and use ePolicy Orchestrator
Technical Articles ID: KB75766

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