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McAfee ePO update from 5.3.2 build 400 to 5.10 update 3 fails with update is not supported

The support matrix says its supported but it doesn't seesm to work.

https://kc.mcafee.com/corporate/index?page=content&id=KB86693 

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McAfee Employee hem
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Message 2 of 4

Re: McAfee ePO update from 5.3.2 build 400 to 5.10 update 3 fails with update is not supported

what is the error message it fails with. Any screenshot/logs?

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Re: McAfee ePO update from 5.3.2 build 400 to 5.10 update 3 fails with update is not supported

when I run the ePOUpdater I get the following straight away after entering the credentials.

 

Capture.PNG

McAfee Employee cdinet
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Message 4 of 4

Re: McAfee ePO update from 5.3.2 build 400 to 5.10 update 3 fails with update is not supported

Update 3 is an update for an existing epo5.10 install.  You first have to upgrade 5.3.2 to the base version of 5.10, then install update 3.

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