cancel
Showing results for 
Search instead for 
Did you mean: 
michael.
Level 7

McAfee ePO Pre-Installation Auditor 2.0.0.310 - APPCRASH "c0000005" (ePIP.exe / ePIPAPI.dll)

Hi Guys,

I would like to give you an information which I noticed when running the McAfee ePO Pre-Installation Auditor 2.0.0.310.

I use an Windows Sever 2012 R2 with German country settings. When I start Pre-Installation Auditor and run the tests I get an APPCRASH message as seen in the picture.

1.jpg

Error Message

Problemsignatur:
  Problemereignisname: APPCRASH
  Anwendungsname: ePIP.exe
  Anwendungsversion: 2.0.0.100
  Anwendungszeitstempel: 58b9582b
  Fehlermodulname: ePIPAPI.dll
  Fehlermodulversion: 2.0.0.100
  Fehlermodulzeitstempel: 58b957ad
  Ausnahmecode: c0000005
  Ausnahmeoffset: 00002730
  Betriebsystemversion: 6.3.9600.2.0.0.400.8
  Gebietsschema-ID: 1031
  Zusatzinformation 1: 5861
  Zusatzinformation 2: 5861822e1919d7c014bbb064c64908b2
  Zusatzinformation 3: 6ee2
  Zusatzinformation 4: 6ee2432e64e99bdcea5e4be767a3b1a2

Lesen Sie unsere Datenschutzbestimmungen online:
  http://go.microsoft.com/fwlink/?linkid=280262

Wenn die Onlinedatenschutzbestimmungen nicht verfügbar sind, lesen Sie unsere Datenschutzbestimmungen offline:
  C:\Windows\system32\de-DE\erofflps.txt

When I set the country settings in English I can run the tests successfully.

2.jpg

Perhaps this information helps someone who has similar problems when running Pre-Installation Auditor.
Setting the language settings in English may be helpful.

Best regards

Michael

0 Kudos
3 Replies
a_maco
Level 7

Re: McAfee ePO Pre-Installation Auditor 2.0.0.310 - APPCRASH "c0000005" (ePIP.exe / ePIPAPI.dll)

Hello Michael

I just found your post because I am encountering very similiar problems with the McAfee Pre-Install Auditor 2.0.0.310.

Unfortunately, my ePIP.exe crashes after i click the "Next" Button i cannot even run the tests.

I tried it on my production ePO (Windows Server 2008 R2, ePO 5.3.2) and on my test ePO (Windows Server 2012 R2, ePO 5.3.2) an i get very similiar results:

Production ePO (Windows Server 2008 R2):

Problem signature:

  Problem Event Name:    APPCRASH

  Application Name:    ePIP.exe

  Application Version:    2.0.0.100

  Application Timestamp:    58b9582b

  Fault Module Name:    ntdll.dll

  Fault Module Version:    6.1.7601.23572

  Fault Module Timestamp:    57fd02d3

  Exception Code:    c0000005

  Exception Offset:    0002e43e

  OS Version:    6.1.7601.2.1.0.272.7

  Locale ID:    1033

  Additional Information 1:    0a9e

  Additional Information 2:    0a9e372d3b4ad19135b953a78882e789

  Additional Information 3:    0a9e

  Additional Information 4:    0a9e372d3b4ad19135b953a78882e789

Read our privacy statement online:

  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:

  C:\Windows\system32\en-US\erofflps.txt

and

Problem signature:

  Problem Event Name:    APPCRASH

  Application Name:    ePIP.exe

  Application Version:    2.0.0.100

  Application Timestamp:    58b9582b

  Fault Module Name:    ntdll.dll

  Fault Module Version:    6.1.7601.23572

  Fault Module Timestamp:    57fd02d3

  Exception Code:    c0150010

  Exception Offset:    00084423

  OS Version:    6.1.7601.2.1.0.272.7

  Locale ID:    1033

  Additional Information 1:    aaa7

  Additional Information 2:    aaa7f8f045e49788e49502de7cf03192

  Additional Information 3:    46e8

  Additional Information 4:    46e807fbfaa22fc5241ba8749551cb45

Read our privacy statement online:

  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:

  C:\Windows\system32\en-US\erofflps.txt

Test ePO (Windows Server 2012 R2):

Problem signature:

  Problem Event Name:    APPCRASH

  Application Name:    ePIP.exe

  Application Version:    2.0.0.100

  Application Timestamp:    58b9582b

  Fault Module Name:    StackHash_bc8d

  Fault Module Version:    6.3.9600.18233

  Fault Module Timestamp:    56bb4e1d

  Exception Code:    c0000374

  Exception Offset:    PCH_E9_FROM_ntdll+0x0003C7EC

  OS Version:    6.3.9600.2.0.0.272.7

  Locale ID:    2055

  Additional Information 1:    bc8d

  Additional Information 2:    bc8d416705de85bac46cf03a4e052a24

  Additional Information 3:    065b

  Additional Information 4:    065b1b04f9bc5b57d05ce1d4563d001b

Read our privacy statement online:

  http://go.microsoft.com/fwlink/?linkid=280262

If the online privacy statement is not available, please read our privacy statement offline:

  C:\Windows\system32\en-US\erofflps.txt

I tried to start the ePIP.exe with Right click -> as Administrator, I tried various compatibility modes, I tried turning off McAfee ENS, but nothing gets me further than the first "Next"-Button.

Any hints on my problem?

Best Regards

Angelo

0 Kudos
pgajdek
Level 9

Re: McAfee ePO Pre-Installation Auditor 2.0.0.310 - APPCRASH "c0000005" (ePIP.exe / ePIPAPI.dll)

just want to ed that RSA SQL check might not work properly on Windows 2008R2 setup because it tells that you need KB2919355 which is Server 2012 KB not 2008

0 Kudos
jef_uk
Level 7

Re: McAfee ePO Pre-Installation Auditor 2.0.0.310 - APPCRASH "c0000005" (ePIP.exe / ePIPAPI.dll)

I found this thread as I have a problem also with ePO Pre-Install Auditor tool

I don't seem to be able to add log files but the gist is that ntdll.dll is the faulting module.

I've logged a case but have been asked to download an older version over FTP and my organisation blocks FTP. waiting for a http link

0 Kudos