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McAfee and Toad...

Hello,

We have a user that is experiencing problems with McAfee and Toad version 10.5. When loading and closing Toad it takes a very long time and you can see that the McAfee process sparks of for this duration. I have added the following:

VirusScan Enterprise 8.7.0 > On-Access Default Processes Policies > My Default

But this still does not solve the issue. Anything else I can do?

Your help is much appreciated!

Dan

7 Replies

Re: McAfee and Toad...

You may have to use process monitor to see what mcafee is scanning. - Check McAfee Knowlegebase for instructions on how to use it

If you simply can't figure the procmon out and have lost all hope.. You could try using the on-access statistic window..

Double click the mcafee virus scan icon (instead of right-clicking to bring up the console) it brings up the On-Access scan statistics windows. With some luck you can "catch" what the on-access scanner is scanning. - But this method puts you real close to one of those end-users.

Good luck

Cliff

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mjmurra
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Message 3 of 8

Re: McAfee and Toad...

McAfee profiler might also help determine what is occuring.

http://mer.mcafee.com/enduser/downloadmcprofiler.aspx

Instructions are here: https://kc.mcafee.com/corporate/index?page=content&id=PD22737

Message was edited by: mjmurra on 17/09/10 12:54:34 PM

Message was edited by: mjmurra on 17/09/10 12:55:02 PM

Re: McAfee and Toad...

Excellent tip mjmurra,

I have asked McAfee for some time to develop a tool to do just this..

and to think they just release one.!

I am in the process of evaluting this tool..

Again,, Excellent tip

Cliff

Re: McAfee and Toad...

Thanks folks I will have a look into your possible solutions and get back to you.

Cheers,

Dan

Re: McAfee and Toad...

We had the same issue with Toad taking a looong time to load. We created the exclusion folder path exclusion in the On-Access Default Processes Policies too but that wasn't working.

After a bit of process monitoring a colleague found that toad was "calling" explorer.exe which is a high-risk process (we have separate low and high-risk on-access process policies).

We added the %programfiles%\QuestSoftware\ exclusion to the On-Access High-Risk Processes Policies and that did the trick for us.

Regards,

Bob

Re: McAfee and Toad...

Great stuff! The user now reports that Toad works fine. I'm not sure which change has done it as I implemented a few but you will all get some points. Thanks guys!

mjmurra
Level 12
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Message 8 of 8

Re: McAfee and Toad...

There's a KB article up now regarding 10.5.1.3

https://kc.mcafee.com/corporate/index?page=content&id=KB70663

The recommendation is to exempt toad.exe only (or install an extra.dat which I assume prevents VSE from scanning toad.exe)

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