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tyler.j.zang
Level 9

McAfee EPO Preboot screen and mouse issue

Hey all,

We are running the following:

  • McAfee EPO 5.1.3.188
  • McAfee Drive encryption agent for Windows 7.1.3

I noticed on some of the laptops, if you move the mouse on the PreBoot screen, it starts putting in crazy characters to the username or password field. My users noticed if they start typing, and they move the mouse or bump it, it starts putting in random strings. Has anyone else noticed this?

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2 Replies
schmiewliski
Level 10

Re: McAfee EPO Preboot screen and mouse issue

Hi Tyler

What hardware is this on. We had this with a number of Dell devices when docked. We had to update to the latest BIOS.

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tyler.j.zang
Level 9

Re: McAfee EPO Preboot screen and mouse issue

Yes they are mostly Dells (7510s, 5470s off the top of my head).  I will try that!

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