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jhao
Level 7

McAfee Drive Encryption 7.1.3 deploy isses

I have install that softway.

1. OfficeScan 11

2. McAfee Agent 5.0

3. McAfee Drive Encryption 7.1.3

4. Digital Guardian 7.1.2.0064

Order of install:

1 => 2 => 3 => 4。

Machine effectiveness will produce very slow.

2 => 3 => 4 => 1

The OfficeScan will have message and stop install.

1.png

How do I solve this issue?

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4 Replies
catdaddy
Level 20

Re: McAfee Drive Encryption 7.1.3 deploy isses

,

            

Discussion successfully moved from Encryption: ePO Managed to ePolicy Orchestrator (ePO)

Cliff

Moderator

Cliff
McAfee Volunteer
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McAfee Employee

Re: McAfee Drive Encryption 7.1.3 deploy isses

Trend Micro OfficeScan is attempting to uninstall McAfee Agent (ePOAgent3000) as it is seen as a part of Virus Scan. You will need to install Trend Micro OfficeScan prior to installing McAfee Agent to prevent the automatic removal of McAfee agent or contact Trend Micro to identify if there is a method to remove the automatic removal of this product upon installation of OfficeScan.

CatDaddy - Please move to the McAfee Agent / ePO group.

Thanks!

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antonc
Level 7

Re: McAfee Drive Encryption 7.1.3 deploy isses

OSCE will remove McAfee agent in next upgrade you perform, in order to fox this you need to change tmuninst.ptn file in OSCE server. Search for TM article:

Installing or upgrading OfficeScan removes the McAfee ePO agent in the client machine

Also steps are for OSCE 10.6 so you need to check if we have same situation with 11.x.

Kind regards Anton

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catdaddy
Level 20

Re: McAfee Drive Encryption 7.1.3 deploy isses

           Marking as 'Assumed Answered' and Locking, as this discussion is over a year old.

Cliff
McAfee Volunteer
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