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haaris
Level 10
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Message 1 of 9

McAfee Agent visibility

McAfee agent is not visible on taskbar all the time. When we login to any server where McAfee agent is installed the agent is not visible on taskbar. We have to make it visible via command line everytime .The user through which we login have the admin rights.

McAfee agent version is 4.8

Is there any way to make agent visible everytime on the server taskbar when we login to that server??

8 Replies

Re: McAfee Agent visibility

Hi,

Have you configured the McAfee Agent General Policy to "Show the McAfee system tray icon (Windows only) "?

Screen Shot 2015-01-09 at 14.03.32.png

Regards

Rich

McAfee Certified Product Specialist - ePO

haaris
Level 10
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Message 3 of 9

Re: McAfee Agent visibility

The same thing is already configured...

Re: McAfee Agent visibility

Also, If the login is via RDP, by design the Agent Shield is not shown.

Ron Metzger

haaris
Level 10
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Message 5 of 9

Re: McAfee Agent visibility

But Agent is installed on server ,so we have to take remote to troubleshoot the issue.The team which uses this server wants agent tray to show always as the pop will indicate them that there are some information/problem from McAfee agent side not from Windows.Each time we have to start the agent from command prompt.

Is there is any alternate for the same.

Kindly provide the solution(if any) as it is very irritating for the client to use commad prompt whenever they login for enabling Mcafee agent tray

Re: McAfee Agent visibility


Haaris Faizan wrote:



But Agent is installed on server, so we have to take remote to troubleshoot the issue.


Yes.


Haaris Faizan wrote:



The team which uses this server wants agent tray to show always as the pop will indicate them that there are some information/problem from McAfee agent side not from Windows. Each time we have to start the agent from command prompt.


The Agent runs in Windows, from the Session ID 0. Each RDP or remote session is using Session ID > 0. To check the Agent functionality on a Server by Remote, you need to remote in to the session ID 0 session:

ex.

  mstsc /admin /v:ip address

Launching cmdagent.exe /s from another session (ID > 0) is not recommended and may create problems on the system by reducing and locking available memory. (Logging out of session IDs > 0 may not release that cmdagent agent shield properly and may create additional problems logging back in to another remote session.) That is why it does Not normally launch on session ID's > 0. Only the single launch of the agent is recommended.

Hope that helps.

Ron Metzger

haaris
Level 10
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Message 7 of 9

Re: McAfee Agent visibility

Is it is possible to make the McAfee agent available all the time on the system tray when login to it remotely

hem
Level 15
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Message 8 of 9

Re: McAfee Agent visibility

Re: McAfee Agent visibility


Haaris Faizan wrote:



Is it is possible to make the McAfee agent available all the time on the system tray when login to it remotely


As Hem stated via the KB article, not with the current agent. Perhaps you can make a Product Enhancement Request:

Product Enhancement Request Home https://mcafee.acceptondemand.com/

Maybe suggest something along the lines of a shadow agent showing the Console (Session ID=0) agent which simply shows the status.

As for technicians trying to diagnose McAfee Agent issues remotely logged in, that Must be done (today anyway) by remotely logging in to the Console session:

  mstsc /admin

Technicians could also Remote Login to the McAfee Console via the VirusScan Enterprise Console Remote Login tool. (On the technician's (remote) system system tray, VirusScan Console > Tools > Open Remote Console) Not sure but the technician may need to be connected to the same network as the server, for this to work.

Hope this helps.

Ron Metzger