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McAfee Agent for Mac OS communication issues

Hello,

has anyone here have experience with resolving issues with McAfee Agent on Mac OS devices? For some time now I am running into situations were the McAfee Agent installed on Apple systems is not responding to the "run client task now" command (failed) or "wake up" ePO function.  This is happening with different Agent and os versions, quite recently with Agent 5.5.1.374 and OS 10.14.3

Any solutions or troubleshooting steps that come to mind? 

5 Replies
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McAfee Employee hem
McAfee Employee
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Message 2 of 6

Re: McAfee Agent for Mac OS communication issues

Is this happening only for MAC machines or with others also? Probably ePO server log and MA logs will help us.  Please be careful while posting logs in public forum as it may contain your internal network information or may contact support.

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Re: McAfee Agent for Mac OS communication issues

That's the thing, the issue appears to be specific to MAC OS only. My experience was that the Windows systems do not show this behaviour at all. I thought it has something to do with the Agent version but upgrades have not affected it.

I will try to get a hold of logs any maybe open SR.

sw41
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Message 4 of 6

Re: McAfee Agent for Mac OS communication issues

what version of macOS? Sounds like SIP or Kernel Extension config may be part of the problem.

Re: McAfee Agent for Mac OS communication issues

In the most recent test the OS version was 10.14.3, however after a closer look I have experienced same bahaviour from a Windows system, so I need to rethink this. Interesting is all those systems are reporting in regular intervals, just not talking in response to not schedueld wake ups or run tasks now. I feel like I'm missing something.

 

McAfee Employee cdinet
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Message 6 of 6

Re: McAfee Agent for Mac OS communication issues

What version of the agent are you running?  The only versions supported on Mojave is 5.5.1 with hotfix 1248290 or 5.6.  You also might want to see if there are any firewall settings on the mac that might prevent the wakeups.  Do you get any errors when trying to do a wakeup, such as wakeup feature is not enabled?  The agent logs also on the client will show if it even receives it or not.  If the setting in the agent policy is set to accept connections only from epo server, that also might cause it to fail.  You would see that in the agent log where it rejects the connection.

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