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anonn
Level 8
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Message 1 of 40

McAfee Agent does not communicate with the ePO server

McAfee Agent does not communicate with the ePO server after reboot

39 Replies

Re: McAfee Agent does not communicate with the ePO server

check if the firewall is up?

try to ping and telnet from client to ePO server

anonn
Level 8
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Message 3 of 40

Re: McAfee Agent does not communicate with the ePO server

Hi Shridharsr

The nothing has been changed from the firewall side, and I can ping the ePO server from the client machine

Re: McAfee Agent does not communicate with the ePO server

try to telnet on port 443 and 80

anonn
Level 8
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Message 5 of 40

Re: McAfee Agent does not communicate with the ePO server

Hi, I could not telnet from the client to the ePO server using both ports

Re: McAfee Agent does not communicate with the ePO server

these are the ports used for communication. check in firewall if its diabled/blocked

wrobeld
Level 7
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Message 7 of 40

Re: McAfee Agent does not communicate with the ePO server

Check and make sure the McAfee Agent service is running.  We have multiple systems that after a reboot the service, even though its set to automatic, will not start.  If you manually start it, it runs fine.  Very frustrating.  (This happens with agents 5.0.5.739 and 5.0.6.220)

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hausi
Level 9
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Message 8 of 40

Re: McAfee Agent does not communicate with the ePO server

Me too, I have the same problem - is this behaviour known by McAfee? Will there be a fix available?

McAfee Employee cdinet
McAfee Employee
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Message 9 of 40

Re: McAfee Agent does not communicate with the ePO server

What version of the agent?  The agent logs will log the communication attempt to the server or agent handler.  Then when you get a failure, you need to check the server logs for same time frame of the connection attempt for any errors.  There are many reasons for communication failures and without knowing the specific errors, there is no way to give a solution.  If you are using the 5.x agent, please read the known issues KB83895. 

There are basically 2 kinds of failures:

1. Agent attempts to connect and the server rejects it for some reason or another

2. Agent is not able to reach epo server or agent handler at all

Only the logs will say for sure what the real problem is.  There is a log reference guide for epo that is helpful (pd24809) and the 5.x product guide will have log locations for the agent logs.

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hausi
Level 9
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Message 10 of 40

Re: McAfee Agent does not communicate with the ePO server

Agent Version 5.0.6.220

"McAfee Agent Service" dies, it will not synchronize MDE-Users and will not update the DAT-Files.

After starting masvc, it will work again.

The Agent Logs: https://1drv.ms/u/s!AvdVHF4RAwA2wBz26NflilP7O_vw

My Workaround:

EEDK -> CMD -> net start masvc

-> Client Task every 15 minutes.

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