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McAfee Agent cannot be removed

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Hello

I have a Windows 2003 server I am trying to remove the McAfee Agent on. When I open a command prompt and go to C:\Program Files\McAfee\Common Framework and run the command FrmInst.exe /remove=agent, I get the following error from both Windows Installer and McAfee Agent:

"Error opening installation log file. Verify that the specified log file location exists and is writable."

I have shutdown explorer.exe and then restarted it, but no luck.

What do I need to do to uninstall McAfee Agent? If the above does not work, what else will?

 

1 Solution

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McAfee Employee cdinet
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Message 4 of 4

Re: McAfee Agent cannot be removed

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The mcafeelogs folder is located in windows\temp or in the user's temp profile, depending on how an update or install (or removal) is done - epo or locally.  See KB65863 at support.mcafee.com for manual removal instructions for the agent.

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McAfee Employee dvarnell
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Message 2 of 4

Re: McAfee Agent cannot be removed

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Hi Skeating,

 

You might try the uninstall using the /FORCEUNINSTALL switch:

> FrmInst.exe /FORCEUNINSTALL

 

If that doesn't work, take a look at these articles -- they describe a similar symptom and may help:

 

https://kc.mcafee.com/corporate/index?page=content&id=KB71305

https://kc.mcafee.com/corporate/index?page=content&id=KB85033

 

Thanks!

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Re: McAfee Agent cannot be removed

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Tried the /FORCEUNINSTALL, no love. Any idea where in the McAfee file the McAfeeLogs might be hiding? I have tried looking in Program Files, but cannot find it.

McAfee Employee cdinet
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Message 4 of 4

Re: McAfee Agent cannot be removed

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The mcafeelogs folder is located in windows\temp or in the user's temp profile, depending on how an update or install (or removal) is done - epo or locally.  See KB65863 at support.mcafee.com for manual removal instructions for the agent.

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If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

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