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Sohel
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Message 1 of 8

McAfee Agent and Win10 installtion issue

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I'm having issue where after an installation of McAfee agent it failed to communicate with ePO server.

It's happening in WIN10 machines and only when machine is getting build thorugh SCCM.

any ideas? below is the command I'm using for installation:

 Framepkg.exe /install=agent /silent

 

 

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McAfee Employee cdinet
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Message 6 of 8

Re: McAfee Agent and Win10 installtion issue

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The masvc log will show communication failures.  You also need to match those error time frames with the server log on epo or agent handler that it is trying to connect to for any errors there.  You basically have 2 types of failures.

1.  The agent is completely unable to connect to epo - no response or connection attempt is seen on the epo server.

2.  The agent connects, but is rejected for one reason or another.

Server logs are located in install directory for epo under epolicy orchestrator\db\logs.  It is the server_servername.log

 

Update failures are seen in the mcscript.log - it will show what repository it tried to update from and whether it could reach it or not.  You also have a couple of types of failures there too.

1.  Unable to reach or get files from a repository

2.  It gets files and hands off the installer to point product and it fails on the point product side to install.

 

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7 Replies

Re: McAfee Agent and Win10 installtion issue

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When you lookup the settings in the agent do you see the right ePO / AH set?

Best regards
Dan
Sohel
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Message 3 of 8

Re: McAfee Agent and Win10 installtion issue

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no, I don't see my ePO listed in Agent properties.

McAfee Employee cdinet
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Message 4 of 8

Re: McAfee Agent and Win10 installtion issue

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What kind of errors show in the agent logs (c:\programdata\mcafee\agent\logs)?  Check also the agent product guide.  It has instructions for deploying through 3rd party methods which is different than just running framepkg with those parameters.

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Sohel
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Message 5 of 8

Re: McAfee Agent and Win10 installtion issue

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Do you know the name of the log file? I'm seeing several in [c:\programdata\mcafee\agent\logs].

McAfee Employee cdinet
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Message 6 of 8

Re: McAfee Agent and Win10 installtion issue

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The masvc log will show communication failures.  You also need to match those error time frames with the server log on epo or agent handler that it is trying to connect to for any errors there.  You basically have 2 types of failures.

1.  The agent is completely unable to connect to epo - no response or connection attempt is seen on the epo server.

2.  The agent connects, but is rejected for one reason or another.

Server logs are located in install directory for epo under epolicy orchestrator\db\logs.  It is the server_servername.log

 

Update failures are seen in the mcscript.log - it will show what repository it tried to update from and whether it could reach it or not.  You also have a couple of types of failures there too.

1.  Unable to reach or get files from a repository

2.  It gets files and hands off the installer to point product and it fails on the point product side to install.

 

Was my reply helpful?
If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

Sohel
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Message 7 of 8

Re: McAfee Agent and Win10 installtion issue

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I have the logs from failed machine, is there anyway I can upload them here? I'm not seeing any upload options. please advise.

McAfee Employee cdinet
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Message 8 of 8

Re: McAfee Agent and Win10 installtion issue

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We do not recommend uploading files here, as this is a public forum and logs contain sensitive company information that should not be posted as such.  Please open a ticket with McAfee and upload the data to the SR.

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