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McAfee Agent Updater 5.5.1.342 freezes in some clients

Hi,

I recently installed ePO server on Windows Server 2012R2, configured and pushed the MA 5.5.1.342 to the clients of my network (about 25), some are Windows 7 PRO and some are Windows 10 PRO (1803).

Premise that MA is distribuited to all the clients easily (MS Active Directory is present in the environment), i'm able to push ENS (10.6) to many of them. Some other don't receive the ENS from the ePO and i install from standalone package downloaded from ePO server. It installs easily. If i try to run an update from the client, it freezes and i can't stop it, only if i reboot.

I tried to uninstalla ENS, agent and clean registry and folders, reboot and re-install all. Nothing to do!

Any suggestion?

Thanks,

Nicolò

15 Replies
McAfee Employee cdinet
McAfee Employee
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Message 2 of 16

Re: McAfee Agent Updater 5.5.1.342 freezes in some clients

I would recommend opening a ticket with McAfee as this is going to need some investigation and logs.

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Re: McAfee Agent Updater 5.5.1.342 freezes in some clients

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McAfee Employee cdinet
McAfee Employee
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Message 4 of 16

Re: McAfee Agent Updater 5.5.1.342 freezes in some clients

What is the SR number and I will check it

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Re: McAfee Agent Updater 5.5.1.342 freezes in some clients

SR is:

4-19029156101

Re: McAfee Agent Updater 5.5.1.342 freezes in some clients

Thanks!

McAfee Employee cdinet
McAfee Employee
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Message 7 of 16

Re: McAfee Agent Updater 5.5.1.342 freezes in some clients

I will email you some next steps and continue discussion through the SR.  The update runs, and just quits in the middle of trying to get files, but there are no events in the windows logs.  This is the only message type that shows an issue:

2018-07-17 09:56:11.602 masvc(4092.4548) Updater.Info: Updater engine exited with exit status as -1073740940 and  term signal 0.
2018-07-17 09:56:11.606 masvc(4092.4548) scheduler.Info: Scheduler: Task [{d9c0c702-8996-11e8-2f2f-96b89c9cf6c0}] is finished

This could be related to a 3rd party product interfering or permissions somewhere, so this will require some additional data.

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Re: McAfee Agent Updater 5.5.1.342 freezes in some clients

Thanks so much, in effect i saw the same trace on the logs..  meanwhile i tried uninstalling ENS and MA, cleaning all windows registry and windows files (temp, ecc.). Then i reinstalled MA, and all was ok, the ePO can see all client properties. I tried to distribute the ENS and it failed, can't install on client. I wish we could do a desktop share to investigate.

Thanks so much!

McAfee Employee cdinet
McAfee Employee
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Message 9 of 16

Re: McAfee Agent Updater 5.5.1.342 freezes in some clients

we can do that, when would be a good time?  I can send you a webex invite. 

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Re: McAfee Agent Updater 5.5.1.342 freezes in some clients

Hi here it is +1 time zone (ROME). From  8.00 AM to 5.00 PM.

Thanks

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