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McAfee Agent Communication failed

Getting the following error when a workgroup agent tries to communicate with the epo server in the server.log on the epo server "

ePOData_Connection.cpp(864): COM Error 0x80040E10, source=Microsoft OLE DB Provider for SQL Server, desc=Procedure or function 'EPODirSort_

SearchCreateComputer' expects parameter '@NewNodeAllowed', which was not supplied., msg=IDispatch error #3088"

Anyone know how to resolve this issue?

I have tried with a fresh agent installation.

The agent has IP and DNS Connectivity to the epo server.

Best Regards

Jesper

5 Replies
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Re: McAfee Agent Communication failed

That's an error message between the ePO server and sql server.

It actually suggests ePO is trying to write data with a missing parameter through a stored procedure or function.

That should only happen if the DB or stored procedure were mis-matched in terms of version compared to the ePOserver, as the Sp/Fn mentioned is one of the core components (i.e. it's about ePO not a point product).

It's not about the agent on what can be seen so reinstalling the agent won't help. I'd hazard a guess and say it occurs when this new machine is attempted to be sorted into the ePO system tree.

Perhaps you have made a disaster recovery of the ePO server or database recently ?

Otherwise on that info it's not possible to say more about the cause or resolution.

You may be looking at opening a support call, as this is quite unusual to see.

Re: McAfee Agent Communication failed

Its only this single agent thats causing this. Havent seen it being caused by any other agents.

We have recently upgraded from ePO 4.6 to ePO 5.1.

You dont happen to have any kind of workaround?

Best Regards

Jesper

Re: McAfee Agent Communication failed

Could disabling system tree sorting solve it?

Best Regards

Jesper

Re: McAfee Agent Communication failed

As I mentioned - Otherwise on that info it's not possible to say more about the cause or resolution.

You would be best speaking to support I think.

Re: McAfee Agent Communication failed

Ill give it a shot at support

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