cancel
Showing results for 
Search instead for 
Did you mean: 

McAfee Agent 5.0.6 communication to ePO problems

Jump to solution

Hello,

we recently noticed agent communication problems on most of our epos.

agent 5.0.6.220

product installed : Endpoint Security for Linux 10.2.3

epo ver: 5.3.2

on ePO, the last agent communication indicates 28/10/2018. while checking on one of the affected servers, we noticed the following : 

 

  • communication to ePO was OK and DAT version was updated
  • the server is able to acquire new policies
  • however, while looking at the agent properties (cmdagent -i), we found that despite the agent is able to reach the ePO, the last ASC date remained the same (28/10/2018).

 

Can anyone help to troubleshoot this problem plz?

thanks,

 

Tags (3)
2 Solutions

Accepted Solutions
McAfee Employee cdinet
McAfee Employee
Report Inappropriate Content
Message 3 of 5

Re: McAfee Agent 5.0.6 communication to ePO problems

Jump to solution

That version of the agent had some issues that were resolved in hotfixes.  I would suggest upgrading to 5.5.1 to see if that resolves your issues.  Make sure that version agent is supported on the Linux version you are installing it on.  If it isn't, then you can open a ticket with McAfee to get the latest hotfix for the 5.0.6 agent.  They are not on the download page at this time.

Was my reply helpful?
If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

McAfee Employee cdinet
McAfee Employee
Report Inappropriate Content
Message 5 of 5

Re: McAfee Agent 5.0.6 communication to ePO problems

Jump to solution

Yes, that is the one I would recommend.

Was my reply helpful?
If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

4 Replies
McAfee Employee hem
McAfee Employee
Report Inappropriate Content
Message 2 of 5

Re: McAfee Agent 5.0.6 communication to ePO problems

Jump to solution

I suggest to open case with support.

Was my reply helpful?

If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?please select Accept as Solution in my reply and together we can help other members?
McAfee Employee cdinet
McAfee Employee
Report Inappropriate Content
Message 3 of 5

Re: McAfee Agent 5.0.6 communication to ePO problems

Jump to solution

That version of the agent had some issues that were resolved in hotfixes.  I would suggest upgrading to 5.5.1 to see if that resolves your issues.  Make sure that version agent is supported on the Linux version you are installing it on.  If it isn't, then you can open a ticket with McAfee to get the latest hotfix for the 5.0.6 agent.  They are not on the download page at this time.

Was my reply helpful?
If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

Re: McAfee Agent 5.0.6 communication to ePO problems

Jump to solution

hi cdinet,

thanks for the reply.

which latest hotfix for mcafee agent 5.0.6 should be used to resolve this issue? is it the version 5.0.6.491??

 

thanks,

McAfee Employee cdinet
McAfee Employee
Report Inappropriate Content
Message 5 of 5

Re: McAfee Agent 5.0.6 communication to ePO problems

Jump to solution

Yes, that is the one I would recommend.

Was my reply helpful?
If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

More McAfee Tools to Help You

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community