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McAfee Agent 5.0.4 Service Now Stopped

So, there are other forum topics that have this same question, but the answer is that is is a known bug by DISA - but no link and no explaination.

According to all docs, I am using compatible software alongside the Agent. I also have Patch 1179191 installed.

What could possibly be causing this and where do I look (logs?) to see what the issue might be? Thanks in advance for any help

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2 Replies
tao
Level 13

Re: McAfee Agent 5.0.4 Service Now Stopped

If you haven't already, take a look at the debug logging for 5.X:

How to enable debug logging and collect an event trace log for McAfee Agent 5.x for Windows Technical Articles ID:   KB82170 Last Modified:  3/3/2017

McAfee Corporate KB - How to enable debug logging and collect an event trace log for McAfee Agent 5....

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Re: McAfee Agent 5.0.4 Service Now Stopped

Hey thanks for that! I've set the log levels but nothing ever gets logged (set to 2, debug). If the Agent Service is stopped is that why no logs?

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