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tonyb99
Level 13
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Message 21 of 28

RE: Getting hold of the embedded patch agent 4.2_embedded

Never had platinum that I've used, used to have the phone number of the head of european support (as we were complaining about the support at the time) and I found that that sometimes got better results though. 😛

It all comes down to how fast you can get through tier I and II really, most of us would never call support for anything less than something that should be with Tier III anyway.
Have only sent a MER tool result once, and I knew in advance they didn't need it but it was demanded to get a specific hotfix, nice to see they are starting to leave this off, wish they had told Tier I/II

Patch re-released

I got a call from McAfee yesterday to say that the patch has been made available for download from the portal. Sure enough, it is there, but I get 'an error occured- please try later' when I try to donwload it. ho-hum.

RE: Patch re-released

I just downloaded it. We use SMS to deploy the Agent so it wont help with our other Agent issue (catalog.z error).

RE: Patch re-released

Hi, that's interesting for me to know, using SMS I mean.

Where you able to simply push out the normal framepkg.exe file using SMS or did you have to do anything special with the package to get it to work?
gmc_za
Level 8
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Message 25 of 28

RE: Patch re-released

A few questions on this embedded file:

1) When using the new embedded framepkg, does this now have to be checked into EPO to use it? Otherwise how do I configure it to use a different set of credentials?

2) Are they no longer supporting embedded credentials in the normal agent, or is this embedded file only being released to address a bug in patch 2? Will it be resolved in patch 3?
ulyses31
Level 16
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Message 26 of 28

RE: Patch re-released

You have to check the new agent in your repository to overwrite existing one, it's only a newer MA version than yours.
akl71
Level 10
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Message 27 of 28

RE: McAfee Agent 4.0 Patch 2 issue


The package with embedded credentials is also available in the download section in service portal.
jawuk
Level 7
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Message 28 of 28

RE: McAfee Agent 4.0 Patch 2 issue

Hi David


Any resposne from McAfee Suppot yet? Still getting the issue with the repositories with patch2?

J


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