RE: Getting hold of the embedded patch agent 4.2_embedded
Never had platinum that I've used, used to have the phone number of the head of european support (as we were complaining about the support at the time) and I found that that sometimes got better results though. 😛
It all comes down to how fast you can get through tier I and II really, most of us would never call support for anything less than something that should be with Tier III anyway. Have only sent a MER tool result once, and I knew in advance they didn't need it but it was demanded to get a specific hotfix, nice to see they are starting to leave this off, wish they had told Tier I/II
I got a call from McAfee yesterday to say that the patch has been made available for download from the portal. Sure enough, it is there, but I get 'an error occured- please try later' when I try to donwload it. ho-hum.