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McAfee 4.5 patch 3 installation failure

Hello,

i need help about insttalling EPO 4.5 patch 3. Whenever i try to install epo to server 2008 r2, it gives an error and rolls back everything. and i got the error message below:

"Setup has encountered the error:


     FAILURE: In LaunchAppAndWait while trying to run the following program:
Action:
Task:
For more information, search for the error in the EPO450-Install-MSI.LOG file, located in the logged-on user’s Temp directory.
(Note: Close Setup before searching this log file to ensure all data is written to it.)
Depending on the error, more information may be available in the log files listed below.

In the logged-on user’s Temp directory:

EPO450-CommonSetup.log

EPO450-Troubleshoot\MFS\*.*

EPO450-Troubleshoot\Mercury Framework\*.*

EPO450-Troubleshoot\TomcatLogs\*.log

EPO450-Troubleshoot\Apache2Logs\errorlog.*

EPO450-Troubleshoot\DBLogs\*.log

These log files are needed by Technical Support when troubleshooting installation issues."

the regional settings are set to US English.

any help?

2 Replies
ajacobs
Level 12
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Message 2 of 3

Re: McAfee 4.5 patch 3 installation failure

Moved to our ePO area for better attention.

Re: McAfee 4.5 patch 3 installation failure

I'd suggest opening a support call with McAfee to investigate.

Analysis of install failures may require interactive installation by McAfee support through remote connection if the cause cannot be determined in our on-line knowledge base.

Unfortunately from that message alone there is not enough information to even hazard a guess, sorry.

Rgds,

Rob.