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PG62
Level 7
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Message 1 of 8

Master repository Status

Hello,

In de master repository status i see theh following:

This master repository is up-to-date with protection against all  known threats.
My RepositoryLatest Available
DAT:5963.00005928.0000
Engine:5400.11585400.1158
64-Bit DAT5963.00005928.0000
64-Bit Engine5400.11585400.1158
MyAvert Security Threats:0 unread
Last check:2010-03-23 19:55:22.217

I have a update task that every hout the dat en engine updat,e but is see that the last check is 2010-03-23 but the dat i the latest, how is this posible?

Task: Dat & Engine pull Enabled Hourly 4/26/10 12:00 PM 4/26/10 7:59 AM

Where is the Latest Available, on the site by Mcafee or somewhere else?

Dat & Engine pullEnabledHourly4/26/10 12:00 PM4/26/10 7:59 AM

Thans,

Pascal

Netherlands

7 Replies
McAfee Employee JoeBidgood
McAfee Employee
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Message 2 of 8

Re: Master repository Status

The "latest available" information is taken from the Avert web server at http://myavert.avertlabs.com on port 8801.  The most common cause of problems here are either having 8801 blocked at the firewall, or a proxy between the ePO server and McAfee. Can you access http://myavert.avertlabs.com:8801/reportservice.asmx?wsdl from the ePO server?

Regards -

Joe

PG62
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Message 3 of 8

Re: Master repository Status

We have a proxy server between it at port 8080.

And i can access http://myavert.avertlabs.com:8801/reportservice.asmx?wsdl

regards,

Pascal

Message was edited by: PG62 on 4/26/10 5:07:07 AM CDT
McAfee Employee JoeBidgood
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Message 4 of 8

Re: Master repository Status

Okay, great

Check the orion.log on the ePO server - does it report any errors relating to the 'MyAvert' task? Feel free to post it here if you're not sure...

Regards -

Joe

PG62
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Message 5 of 8

Re: Master repository Status

I read in another post KB53619 that is by fixed in version 4.5.

McAfee Employee JoeBidgood
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Message 6 of 8

Re: Master repository Status

Oops, missed this response when I was writing the other one

There are certainly some things related to the myavert task that are fixed in 4.5, so as a test it might be worth installing 4.5 on a test machine and seeing if it can run the task correctly through the same proxy setup that your production server is using...

Regards -

Joe

PG62
Level 7
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Message 7 of 8

Re: Master repository Status

This is the orion.log from the last hour.

2010-04-26 11:59:39,328 ERROR [pool-5-thread-1] daemon.AvertService  - Exception while executing the AvertAlerts command: POST Command got unexpected HTTP Status:403
2010-04-26 11:59:47,810 ERROR [pool-4-thread-10] engine.RebuildMasterCatalog  - Error saving new entry to EPOMasterCatalog
2010-04-26 12:14:39,359 ERROR [pool-5-thread-1] cmd.CommandInvoker  - Error invoking command:AvertAlerts.Web.Service
java.io.IOException: POST Command got unexpected HTTP Status:403
    at com.mcafee.epo.avertalerts.myavert.AvertAlertsClient.sendSoapRequest(AvertAlertsClient.java:164)
    at com.mcafee.epo.avertalerts.myavert.AvertAlertsClient.getReport(AvertAlertsClient.java:195)
    at com.mcafee.epo.avertalerts.myavert.AvertAlertsClient.getReportByName(AvertAlertsClient.java:229)
    at com.mcafee.epo.avertalerts.command.AvertWebService.invoke(AvertWebService.java:84)
    at com.mcafee.orion.core.cmd.CommandInvoker.invoke(CommandInvoker.java:835)
    at com.mcafee.orion.core.cmd.CommandInvoker.invokeCommand(CommandInvoker.java:626)
    at com.mcafee.orion.core.cmd.CommandInvoker.invoke(CommandInvoker.java:615)
    at com.mcafee.orion.core.cmd.CommandInvoker.invoke(CommandInvoker.java:474)
    at com.mcafee.orion.core.cmd.CommandInvoker.invoke(CommandInvoker.java:449)
    at com.mcafee.orion.core.cmd.CommandInvoker.invoke(CommandInvoker.java:643)
    at com.mcafee.orion.core.cmd.CommandInvoker.invoke(CommandInvoker.java:651)
    at com.mcafee.epo.avertalerts.daemon.AvertService$AvertDaemon.run(AvertService.java:94)
    at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:441)
    at java.util.concurrent.FutureTask$Sync.innerRunAndReset(FutureTask.java:317)
    at java.util.concurrent.FutureTask.runAndReset(FutureTask.java:150)
    at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.access$101(ScheduledThreadPoolExecutor.java:98)
    at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.runPeriodic(ScheduledThreadPoolExecutor.java:181)
    at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.run(ScheduledThreadPoolExecutor.java:205)
    at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:886)
    at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:908)
    at java.lang.Thread.run(Thread.java:619)
2010-04-26 12:14:39,360 ERROR [pool-5-thread-1] daemon.AvertService  - Exception while executing the AvertAlerts command: POST Command got unexpected HTTP Status:403

McAfee Employee JoeBidgood
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Message 8 of 8

Re: Master repository Status

Okay, 403 means forbidden. Which version of ePO are you running?

Are there any entries in your proxy logs to indicate that this URL would be blocked?

HTH -

Joe

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