Master Repository Failed

[User76287310]

Since we upgraded to 5.10 Update 4 our master repository job is failing. I have made sure that it is set to use http and not ftp. Here is the error in the email we get as well as the error in the server task log.

Email error:

ePolicy Orchestrator Notification Response Name: Master Repository Update failed Event Type Name: Server VM-McAfee ePO Master Repository update failed. Please resolve the issue and run the task again.

Event Description:

Master Repository Update failed Source Computers: McAfeeHttp Error in server task log: Failed to download the file Current\JTICLIENTMETA\Content\000\JcmContent.dll Win32 from site update.nai.com:80, error code 12002

[User76287310]

EpoApSvr_ log 

20190827125551 I #01176 INETMGR Starting download session for site McAfeeHttp.
20190827125551 I #01176 NAINET HTTP Session initialized
20190827125551 I #01176 NAINET Connecting to HTTP Server using Microsoft WinInet
20190827125551 I #01176 NAINET Trying to connect to Real Server update.nai.com using INTERNET_OPEN_TYPE_PRECONFIG
20190827125551 I #01176 NAINET Connected to Server: update.nai.com on Port: 80 using WinInet
20190827125551 I #01176 INETMGR Started download session 1 for site McAfeeHttp.
20190827125551 I #01176 SITEMGR Downloading file catalog.z from McAfeeHttp
20190827125551 I #01176 INETMGR Downloading file catalog.z from session 1, LocalDir=C:\Windows\TEMP\naiFB17.tmp\00000000, RemoteDir=.
20190827125551 I #01176 NAINET Open URL: http://update.nai.com:80/Products/CommonUpdater/catalog.z
20190827125551 I #01176 NAINET Trying to download using Microsoft WinInet library
20190827125551 I #01176 NAINET Connecting to Real Server update.nai.com using INTERNET_OPEN_TYPE_DIRECT
20190827125551 I #01176 NAINET No resume download needed, calling InternetOpenUrl
20190827125551 I #01176 NAINET Downloading a file of total size: 7, content-length: 7
20190827125551 I #01176 NAINET Downloaded 7324 bytes this time
20190827125551 I #01176 NAINET Downloaded 0 bytes this time
20190827125551 I #01176 INETMGR Downloaded file catalog.z successfully in session 1, size=7324, SHA1 hash=748340309A5C3321574A42D17006DF4680B36DAF, SHA256 hash=39546107930650CDA3429FD2E77081676BA82E075F1B56E1C450F73AB56B3283.
20190827125551 I #01176 SITEMGR Verified signature of catalog file C:\Windows\TEMP\naiFB17.tmp\00000000\catalog.z
20190827125551 I #01176 SITEMGR CheckManagedPkgDependency returned = 0
20190827125551 I #01176 SITEMGR CheckManagedPkgDependency returned = 0
20190827125551 I #01176 SITEMGR CheckManagedPkgDependency returned = 0
20190827125551 I #01176 SITEMGR CheckManagedPkgDependency returned = 0
20190827125551 I #01176 SITEMGR CheckManagedPkgDependency returned = 0
20190827125551 I #01176 SITEMGR CheckManagedPkgDependency returned = 0
20190827125551 I #01176 SITEMGR CheckManagedPkgDependency returned = 0
20190827125551 I #01176 SITEMGR CheckManagedPkgDependency returned = 0
20190827125551 I #01176 SITEMGR CheckManagedPkgDependency returned = 0
20190827125551 I #01176 SITEMGR CheckManagedPkgDependency returned = 0
20190827125551 I #01176 SITEMGR CheckManagedPkgDependency returned = 0
20190827125551 I #01176 SITEMGR CheckManagedPkgDependency returned = 0
20190827125551 I #01176 SITEMGR CheckManagedPkgDependency returned = 0
20190827125551 I #01176 SITEMGR Downloading JTICLIENTMETA package
20190827125551 I #01176 SITEMGR CheckManagedPkgDependency returned = 1
20190827125551 I #01176 SITEMGR Checking in mirror package: ProductID:JTICLIENTMETA, ProductVersion:1.0.0, PackageType:Content, LangID:0000, HotFixVersion:
20190827125551 I #01176 INETMGR Downloading file PkgCatalog.z from session 1, LocalDir=C:\Windows\TEMP\naiFB17.tmp\00000002, RemoteDir=Current\JTICLIENTMETA\Content\0000.
20190827125551 I #01176 NAINET Open URL: http://update.nai.com:80/Products/CommonUpdater/Current/JTICLIENTMETA/Content/0000/PkgCatalog.z
20190827125551 I #01176 NAINET Trying to download using Microsoft WinInet library
20190827125551 I #01176 NAINET Connecting to Real Server update.nai.com using INTERNET_OPEN_TYPE_DIRECT
20190827125551 I #01176 NAINET No resume download needed, calling InternetOpenUrl
20190827125552 I #01176 NAINET Downloading a file of total size: 2, content-length: 2
20190827125552 I #01176 NAINET Downloaded 2588 bytes this time
20190827125552 I #01176 NAINET Downloaded 0 bytes this time
20190827125552 I #01176 INETMGR Downloaded file PkgCatalog.z successfully in session 1, size=2588, SHA1 hash=5F8374EAE7CBF717129E54429BC2895B9B397A24, SHA256 hash=A22C430764EFC0712B588CCC82B952CEEF0183643E14BE002545644B9721EAD2.
20190827125552 I #01176 SITEMGR Verified signature of catalog file C:\Windows\TEMP\naiFB17.tmp\00000002\PkgCatalog.z
20190827125552 I #01176 SITEMGR Downloading file JtiContentInstall.McS from site McAfeeHttp::Current\JTICLIENTMETA\Content\0000
20190827125552 E #01176 NAIMCOMN source\nmcomn32.cpp(658): Unexpected error from GetFileAttributesW(C:\PROGRA~1\McAfee\EPOLIC~1\DB\Software\Current\JTICLIENTMETA\Content\0000\JtiContentInstall.McS), error=3
20190827125552 I #01176 INETMGR Downloading file JtiContentInstall.McS from session 1, LocalDir=C:\Windows\TEMP\naiFB17.tmp\00000002, RemoteDir=Current\JTICLIENTMETA\Content\0000.
20190827125552 I #01176 NAINET Open URL: http://update.nai.com:80/Products/CommonUpdater/Current/JTICLIENTMETA/Content/0000/JtiContentInstall...
20190827125552 I #01176 NAINET Trying to download using Microsoft WinInet library
20190827125552 I #01176 NAINET Connecting to Real Server update.nai.com using INTERNET_OPEN_TYPE_DIRECT
20190827125552 I #01176 NAINET No resume download needed, calling InternetOpenUrl
20190827125552 I #01176 NAINET Downloading a file of total size: 8, content-length: 8
20190827125552 I #01176 NAINET Downloaded 8780 bytes this time
20190827125552 I #01176 NAINET Downloaded 0 bytes this time
20190827125552 I #01176 INETMGR Downloaded file JtiContentInstall.McS successfully in session 1, size=8780, SHA1 hash=A0DC306D7610891B75290C07A9BF3EC89B2B302D, SHA256 hash=98EDD944A34DD7C0ADDA9AD0BC485BA740A690BADFA1173E3C3F8E1AA7655B99.
20190827125552 I #01176 SITEMGR Downloading file 32McAfeeTestSample.exe from site McAfeeHttp::Current\JTICLIENTMETA\Content\0000
20190827125552 E #01176 NAIMCOMN source\nmcomn32.cpp(658): Unexpected error from GetFileAttributesW(C:\PROGRA~1\McAfee\EPOLIC~1\DB\Software\Current\JTICLIENTMETA\Content\0000\32McAfeeTestSample.exe), error=3
20190827125552 I #01176 INETMGR Downloading file 32McAfeeTestSample.exe from session 1, LocalDir=C:\Windows\TEMP\naiFB17.tmp\00000002, RemoteDir=Current\JTICLIENTMETA\Content\0000.
20190827125552 I #01176 NAINET Open URL: http://update.nai.com:80/Products/CommonUpdater/Current/JTICLIENTMETA/Content/0000/32McAfeeTestSampl...
20190827125552 I #01176 NAINET Trying to download using Microsoft WinInet library
20190827125552 I #01176 NAINET Connecting to Real Server update.nai.com using INTERNET_OPEN_TYPE_DIRECT
20190827125552 I #01176 NAINET No resume download needed, calling InternetOpenUrl
20190827125552 I #01176 NAINET Downloading a file of total size: 7, content-length: 7
20190827125552 I #01176 NAINET Downloaded 65536 bytes this time
20190827125552 I #01176 NAINET Downloaded 4608 bytes this time
20190827125552 I #01176 NAINET Downloaded 0 bytes this time
20190827125552 I #01176 INETMGR Downloaded file 32McAfeeTestSample.exe successfully in session 1, size=70144, SHA1 hash=C8C54B63FB55F3FD721BFF64E51949C424891699, SHA256 hash=9CE3938181251061695C45F8E1AADDF4D16B02B11CD33068A144A8BE7835B922.
20190827125552 I #01176 SITEMGR Downloading file 64McAfeeTestSample.exe from site McAfeeHttp::Current\JTICLIENTMETA\Content\0000
20190827125552 E #01176 NAIMCOMN source\nmcomn32.cpp(658): Unexpected error from GetFileAttributesW(C:\PROGRA~1\McAfee\EPOLIC~1\DB\Software\Current\JTICLIENTMETA\Content\0000\64McAfeeTestSample.exe), error=3
20190827125552 I #01176 INETMGR Downloading file 64McAfeeTestSample.exe from session 1, LocalDir=C:\Windows\TEMP\naiFB17.tmp\00000002, RemoteDir=Current\JTICLIENTMETA\Content\0000.
20190827125552 I #01176 NAINET Open URL: http://update.nai.com:80/Products/CommonUpdater/Current/JTICLIENTMETA/Content/0000/64McAfeeTestSampl...
20190827125552 I #01176 NAINET Trying to download using Microsoft WinInet library
20190827125552 I #01176 NAINET Connecting to Real Server update.nai.com using INTERNET_OPEN_TYPE_DIRECT
20190827125552 I #01176 NAINET No resume download needed, calling InternetOpenUrl
20190827125552 I #01176 NAINET Downloading a file of total size: 8, content-length: 8
20190827125552 I #01176 NAINET Downloaded 65536 bytes this time
20190827125552 I #01176 NAINET Downloaded 16384 bytes this time
20190827125552 I #01176 NAINET Downloaded 0 bytes this time
20190827125552 I #01176 INETMGR Downloaded file 64McAfeeTestSample.exe successfully in session 1, size=81920, SHA1 hash=194D5035A2AECBC141AB46B31B6D2493F7D5779E, SHA256 hash=7596D70ECF3421DC2AFD78ED544FF9D50DEF542F82C761C54868EA456517F22D.
20190827125552 I #01176 SITEMGR Downloading file JcmContent.dll_Win32 from site McAfeeHttp::Current\JTICLIENTMETA\Content\0000
20190827125552 E #01176 NAIMCOMN source\nmcomn32.cpp(658): Unexpected error from GetFileAttributesW(C:\PROGRA~1\McAfee\EPOLIC~1\DB\Software\Current\JTICLIENTMETA\Content\0000\JcmContent.dll_Win32), error=3
20190827125552 I #01176 INETMGR Downloading file JcmContent.dll_Win32 from session 1, LocalDir=C:\Windows\TEMP\naiFB17.tmp\00000002, RemoteDir=Current\JTICLIENTMETA\Content\0000.
20190827125552 I #01176 NAINET Open URL: http://update.nai.com:80/Products/CommonUpdater/Current/JTICLIENTMETA/Content/0000/JcmContent.dll_Wi...
20190827125552 I #01176 NAINET Trying to download using Microsoft WinInet library
20190827125552 I #01176 NAINET Connecting to Real Server update.nai.com using INTERNET_OPEN_TYPE_DIRECT
20190827125552 I #01176 NAINET No resume download needed, calling InternetOpenUrl
20190827125553 I #01176 NAINET Downloading a file of total size: 2, content-length: 2
20190827125623 I #01176 NAINET InternetReadFile() failed, error 12002
20190827125623 I #01176 NAINET Failed to download the URL /Products/CommonUpdater/Current/JTICLIENTMETA/Content/0000/JcmContent.dll_Win32?hash=73F9806FE45ACFFE9067528D65DC784F57B442E92DDA63CC69A768F47E664C0A using Wininet
20190827125623 I #01176 NAINET Trying to download using windows socket library
20190827125623 I #01176 NAINET Connecting to Real Server: update.nai.com on port: 80
20190827125623 E #01176 NAINET HTTPConnection.cpp(2245): Connected to Real Server: update.nai.com on port: 80. No Proxy used!
20190827125623 I #01176 NAINET Sending HTTP GET Request Header. No Authentication used
20190827125623 I #01176 NAINET Downloading a file of total size: 2116368, content-length: 0, Date: Tue, 27 Aug 2019 19:56:23 GMT
20190827125824 E #01176 NAINET HTTPConnection.cpp(2592): Error, unexpected final file size, received 11105, expected 2116368
20190827125824 I #01176 INETMGR Download file JcmContent.dll_Win32 failed in session 1, nainet ret=12002.
20190827125824 E #01176 SITEMGR Mirror.cpp(1119): Download file JcmContent.dll_Win32 from site McAfeeHttp::Current\JTICLIENTMETA\Content\0000 failed, hr=-2147467259
20190827125824 I #01176 NAINET HTTP Session closed

[hem]

ailed to download the file Current\JTICLIENTMETA\Content\000\JcmContent.dll Win32 from site update.nai.com:80, error code 12002

Is he issue happening only with TIE updates or with other packages also? From my past experience, downloading JcmContent.dll Win32 gets  blocked by network device and should be allowed from there.

[User76287310]

This has been failing since we updated to EPO 5.10 Update 4, a month ago.

I can't see how long this file in particular has been failing as the logs only go back a few days. However from what I can see this file has been failing every day in the logs.

I was able to manually download the file from update.nai.com so I don't think it is being blocked. Is there a way to place it in the correct location so that the repository pull skips trying to download it?

[cdinet]

What do you mean place it in the correct location? Can you go to start, run, and put this path in there - does it open up to that directory? C:\PROGRA~1\McAfee\EPOLIC~1\DB\Software\Current\JTICLIENTMETA\Content\0000

[User76287310]

What I mean by the correct place is, I'm not sure where I would place the manually downloaded file that the repository pull is failing on. I was hoping that I could just get the repository pull to skip that file if it was already there. 

No that file path does not exist on my McAfee server, there is no JTICLIENTMETA folder. 

[cdinet]

You can't manually add files to the repository file location, they have to be checked in via the epo console, otherwise you can corrupt your catalog.z. When you manually downloaded the file from browser, is the browser using a proxy? If so, is that proxy configured in epo server settings?

[User76287310 · Accepted solution]

The fix was deleting the AmCore package in ePO, downloading the newest version from the McAfee website and pushing that. 

[AdithyanT]

Hi @User76287310,

Thank you for your update! Marking the solution and letting us know what solved your issue helps fellow community members with similar issues. Kudos to that!