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ittech
Level 13
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Message 1 of 13

Managed Systems unmanaged?

We have aprox. 200 systems in ePO 4.5 and about 50 of them are showing "Managed" in their Managed State, but no info is availible on the systems so it looks as if they are unamanaged.

I attached an image if that doesn't make sense.

Also, I've applied a tag to them named "Unmanaged" that is supposed to wake them up every so often, but that didn't help any.

Thanks in advance for any assistance.

12 Replies
hem
Level 15
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Message 2 of 13

Re: Managed Systems unmanaged?

Did we check for the duplicates?

ittech
Level 13
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Message 3 of 13

Re: Managed Systems unmanaged?

Nope. No duplicates.

smalldog
Level 12
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Message 4 of 13

Re: Managed Systems unmanaged?

Check if McAfee Agent is installed on unmanaged or Not.

ittech
Level 13
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Message 5 of 13

Re: Managed Systems unmanaged?

This is the box I have checked for agent installation:

"

ittech
Level 13
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Message 6 of 13

Re: Managed Systems unmanaged?

On the systems that have a Managed State of managed McAfee Agent 4.0 is installed, yet about 50 systems still show no system info.

Message was edited by: ittech (spelling) on 1/28/10 1:58:39 PM EST
ittech
Level 13
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Message 7 of 13

Re: Managed Systems unmanaged?

     It seems that most of my systems with a Managed State of "Unmanaged" are either old PCs not taken out of AD (I'm synced) or ones that haven't been turned on in a while.

I'm mostly concerned about the systems with a Managed State of "Managed", but display no system info. I can't seem to find a reason for this occurance.

smalldog
Level 12
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Message 8 of 13

Re: Managed Systems unmanaged?

Can you ping to client from ePO console? Try to redeploy McAfee Agent on Client.

ittech
Level 13
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Message 9 of 13

Re: Managed Systems unmanaged?

No, I cannot ping them. I've tried upgrading to Agent 4.5 and doing a force install, still no system info.

Re: Managed Systems unmanaged?

what is the criteria for the unmanaged tag?