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Nick_B
Level 11
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Message 1 of 10

Managed Endpoint Failing to Update Point Products

Dear McAfee Community,

We have a managed endpoint (laptop) here with Win 7 installed and the following point products:

  • MA 5.5.1.388
  • VSE 8.8.0.2024
  • HIPS 8.0.0.4210
  • DLP 11.0.200.1002

There is a Product Update task which runs several times during the day that updates VSE and HIPS and a few other things.

Additionally, this endpoint has a manual tag applied to upgrade DLP to 11.2 (also scheduled to run a few times throughout the day).

Both are failing however, the below is an extract from the masvc log from the device.

2019-07-02 14:43:03.024 masvc(3744.3768) scheduler service.Critical: scheduler get task request failed, last error(1101)
2019-07-02 14:43:03.027 masvc(3744.3768) scheduler service.Critical: scheduler get task request failed, last error(1101)
2019-07-02 14:43:03.029 masvc(3744.3768) scheduler service.Critical: scheduler delete task failed, last error(1101)
2019-07-02 14:43:03.031 masvc(3744.3768) scheduler service.Critical: scheduler delete task failed, last error(1101)
2019-07-02 14:43:03.734 masvc(3744.3768) scheduler.Info: The task ma.policy.enforce.timeout.task.name is successful
2019-07-02 14:43:03.734 masvc(3744.3768) scheduler.Info: Next time(local) of task ma.policy.enforce.timeout.task.name: 2019-07-02 14:48:02
2019-07-02 14:43:03.995 masvc(3744.3768) scheduler.Info: Scheduler: Invoking task [Update DAT Files & Other Content]...
2019-07-02 14:43:04.003 masvc(3744.3768) scheduler.Info: The task Update DAT Files & Other Content becomes active
2019-07-02 14:43:04.013 masvc(3744.3768) Updater.Info: Received updater request initiator_type=1 request_type=0 taskid=135.
2019-07-02 14:43:04.014 masvc(3744.3768) Updater.Info: Creating scheduled task updater request, task id = 135.
2019-07-02 14:43:04.014 masvc(3744.3768) Updater.Info: Adding the updater request taskid <135> in the queue.
2019-07-02 14:43:04.017 masvc(3744.3768) Updater.Info: Invoking mue as, [C:\Program Files (x86)\McAfee\Common Framework\x86\McScript_InUse.exe -script C:\ProgramData\McAfee\Common Framework\update\UpdateMain.McS -id 19556 -localeid 0409 -logfile C:\ProgramData\McAfee\Common Framework\logs\McScript -parent FRAMEWORK -initiator 1 -installdir C:\Program Files (x86)\McAfee\Common Framework\\x86\ -taskid 135 (null) ].
2019-07-02 14:43:04.077 masvc(3744.3768) Updater.Info: Updater engine is spawned successfully.
2019-07-02 14:43:04.077 masvc(3744.3768) Updater.Info: Creating mue event handler.
2019-07-02 14:43:04.078 masvc(3744.3768) Updater.Info: Created mue event handler.
2019-07-02 14:43:04.078 masvc(3744.3768) Updater.Info: Launched updater engine successfully.
2019-07-02 14:43:04.078 masvc(3744.3768) Updater.Info: Updater session started for initiator type=1, task id = <135>.
2019-07-02 14:43:04.604 masvc(3744.3768) msgbus.Info: QueryFullProcessImageName C:\Program Files (x86)\McAfee\Common Framework\x86\McScript_InUse.exe
2019-07-02 14:43:04.661 masvc(3744.3768) msgbus.Info: verify code signature returns <0>, GetLastError <0>.
2019-07-02 14:43:04.676 masvc(3744.3768) msgbus.Info: executable <c:\program files="" (x86)\mcafee\common="" framework\x86\mcscript_inuse.exe=""> is trusted via authenticode. Signer: <mcafee, inc.=""> Issuer:
2019-07-02 14:43:04.677 masvc(3744.3768) msgbus.Info: Allowing <12396> onto msgbus
2019-07-02 14:43:09.115 masvc(3744.3768) scheduler service.Critical: scheduler get task request failed, last error(1101)
2019-07-02 14:43:09.130 masvc(3744.3768) scheduler service.Critical: scheduler get task request failed, last error(1101)
2019-07-02 14:43:14.608 masvc(3744.3748) masvc.Info: Received handler control code <service_control_interrogate(0x4)>, event_type <(0x0)> context <0000000000000000>
2019-07-02 14:43:14.756 masvc(3744.3748) masvc.Info: Received handler control code <service_control_interrogate(0x4)>, event_type <(0x0)> context <0000000000000000>
2019-07-02 14:43:16.169 masvc(3744.3768) Updater.Info: Script Event : EID:0, Sev:0, ProductId:EPOAGENT3000, Locale:0409, Type:N/A, State:1, Error:0, NewVersion:N/A, Date:N/A, Message:
2019-07-02 14:43:16.169 masvc(3744.3768) Updater.Info: Script Event msg iEventId "0" iSeverity "0" iProductId "EPOAGENT3000" iLocale "0409" iUpdateType "N/A" iUpdateState "1" iUpdateError "0" iNewVersion "N/A" iDateTime "N/A" iCustomMessage ""
2019-07-02 14:43:18.511 masvc(3744.3768) scheduler.Info: Scheduler: Invoking task [ma.event.priority.event.send.task.name]...
2019-07-02 14:43:18.511 masvc(3744.3768) scheduler.Info: The task ma.event.priority.event.send.task.name becomes active
2019-07-02 14:43:18.515 masvc(3744.3768) event.Info: Agent is looking for events to upload
2019-07-02 14:43:19.512 masvc(3744.3768) scheduler.Info: The task ma.event.priority.event.send.task.name is successful
2019-07-02 14:43:19.512 masvc(3744.3768) scheduler.Info: Next time(local) of task ma.event.priority.event.send.task.name: 2019-07-02 14:48:18
2019-07-02 14:43:21.476 masvc(3744.3768) Updater.Info: Updater engine exited with exit status as 0 and term signal 0.
2019-07-02 14:43:21.492 masvc(3744.3768) policybag.Warning: returning default policy for section=General , key=bAllowMcTrayRDP , value=0
2019-07-02 14:43:22.476 masvc(3744.3768) scheduler.Info: The task Update DAT Files & Other Content is successful
2019-07-02 14:43:22.532 masvc(3744.3768) scheduler.Info: Scheduler: Task [Update DAT Files & Other Content] is finished
2019-07-02 14:43:22.570 masvc(3744.3768) scheduler.Info: The task Update DAT Files & Other Content is freed </service_control_interrogate(0x4)></service_control_interrogate(0x4)></mcafee,></c:\program>

It appears though, that the task was invoked, please see the snippet below (also at line 12 in the above extract).

Appears as though Client Product Update Task has invoked.PNGExtract from masvc - task has invoked?

Would it be worth examining the local install logs from the windows\temp\mcafeelogs on the client, if the task has really invoked? Perhaps McScript can also shed some light too?

Cheers guys 😉

 

9 Replies
McAfee Employee cdinet
McAfee Employee
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Message 2 of 10

Re: Managed Endpoint Failing to Update Point Products

You also see in your log that the task completed as success.  So then you need to look at the mcscript log to se what really happened.  In your agent policy, is peer to peer enabled?  If so, disable it and make sure client gets policy change, then try update again.

 

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Nick_B
Level 11
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Message 3 of 10

Re: Managed Endpoint Failing to Update Point Products

Sure, I'll check the McScript log when the device is online again (typical, user has gone home).

That entry in the log by the way, where it reports the task Update DAT Files and Other Content as successful does not include product updates like patches and hotfixes - that is contained in another product update task called Patches and Service Packs. Update DAT Files and Other Content refers only to DAT and Engine updates etc (the top section).

McAfee Employee cdinet
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Message 4 of 10

Re: Managed Endpoint Failing to Update Point Products

Ok, let us know when you get the logs then to review.

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If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

Nick_B
Level 11
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Message 5 of 10

Re: Managed Endpoint Failing to Update Point Products

Hiya,

I've got some logs from that pesky device!

So in the logs we can see that the Patches and Service Packs update task was successful, at least that's what it's saying:

MAN0200014 - Snip from MA Monitor.PNGMA Status Monitor

and there is a corresponding entry in the masvc log:

2019-07-04 11:26:00.580 masvc(3608.3628) scheduler.Info: Scheduler: Invoking task [Patches & Service Packs]...
2019-07-04 11:26:00.593 masvc(3608.3628) scheduler.Info: The task Patches & Service Packs becomes active
2019-07-04 11:26:00.604 masvc(3608.3628) Updater.Info: Received updater request initiator_type=1 request_type=0 taskid=104.
2019-07-04 11:26:00.605 masvc(3608.3628) Updater.Info: Creating scheduled task updater request, task id = 104.
2019-07-04 11:26:00.605 masvc(3608.3628) Updater.Info: Adding the updater request taskid <104> in the queue.
2019-07-04 11:26:00.607 masvc(3608.3628) Updater.Info: Invoking mue as, [C:\Program Files (x86)\McAfee\Common Framework\x86\McScript_InUse.exe -script C:\ProgramData\McAfee\Common Framework\update\UpdateMain.McS -id 20948 -localeid 0409 -logfile C:\ProgramData\McAfee\Common Framework\logs\McScript -parent FRAMEWORK -initiator 1 -installdir C:\Program Files (x86)\McAfee\Common Framework\\x86\ -taskid 104 (null) ].
2019-07-04 11:26:00.663 masvc(3608.3628) Updater.Info: Updater engine is spawned successfully.
2019-07-04 11:26:00.664 masvc(3608.3628) Updater.Info: Creating mue event handler.
2019-07-04 11:26:00.664 masvc(3608.3628) Updater.Info: Created mue event handler.
2019-07-04 11:26:00.664 masvc(3608.3628) Updater.Info: Launched updater engine successfully.
2019-07-04 11:26:00.664 masvc(3608.3628) Updater.Info: Updater session started for initiator type=1, task id = <104>.
2019-07-04 11:26:01.156 masvc(3608.3628) msgbus.Info: QueryFullProcessImageName C:\Program Files (x86)\McAfee\Common Framework\x86\McScript_InUse.exe
2019-07-04 11:26:01.211 masvc(3608.3628) msgbus.Info: verify code signature returns <0>, GetLastError <0>.
2019-07-04 11:26:01.220 masvc(3608.3628) msgbus.Info: executable <c:\program files="" (x86)\mcafee\common="" framework\x86\mcscript_inuse.exe=""> is trusted via authenticode. Signer: <mcafee, inc.=""> Issuer:
2019-07-04 11:26:01.221 masvc(3608.3628) msgbus.Info: Allowing <7528> onto msgbus
2019-07-04 11:26:18.702 masvc(3608.3628) Updater.Info: Script Event : EID:0, Sev:0, ProductId:, Locale:0409, Type:, State:16, Error:0, NewVersion:, Date:, Message:
2019-07-04 11:26:18.702 masvc(3608.3628) Updater.Info: Script Event msg iEventId "0" iSeverity "0" iProductId "" iLocale "0409" iUpdateType "" iUpdateState "16" iUpdateError "0" iNewVersion "" iDateTime "" iCustomMessage ""
2019-07-04 11:26:37.139 masvc(3608.3628) Updater.Info: Script Event : EID:0, Sev:0, ProductId:, Locale:0409, Type:, State:17, Error:0, NewVersion:, Date:, Message:
2019-07-04 11:26:37.139 masvc(3608.3628) Updater.Info: Script Event msg iEventId "0" iSeverity "0" iProductId "" iLocale "0409" iUpdateType "" iUpdateState "17" iUpdateError "0" iNewVersion "" iDateTime "" iCustomMessage ""
2019-07-04 11:26:52.179 masvc(3608.3628) Updater.Info: Script Event : EID:0, Sev:0, ProductId:EPOAGENT3000, Locale:0409, Type:N/A, State:1, Error:0, NewVersion:N/A, Date:N/A, Message:
2019-07-04 11:26:52.179 masvc(3608.3628) Updater.Info: Script Event msg iEventId "0" iSeverity "0" iProductId "EPOAGENT3000" iLocale "0409" iUpdateType "N/A" iUpdateState "1" iUpdateError "0" iNewVersion "N/A" iDateTime "N/A" iCustomMessage ""
2019-07-04 11:26:55.355 masvc(3608.3612) masvc.Info: Received handler control code <service_control_interrogate(0x4)>, event_type <(0x0)> context <0000000000000000>
2019-07-04 11:26:55.356 masvc(3608.3612) masvc.Info: Received handler control code <service_control_interrogate(0x4)>, event_type <(0x0)> context <0000000000000000>
2019-07-04 11:26:57.240 masvc(3608.3628) Updater.Info: Updater engine exited with exit status as 0 and term signal 0.
2019-07-04 11:26:57.255 masvc(3608.3628) policybag.Warning: returning default policy for section=General , key=bAllowMcTrayRDP , value=0
2019-07-04 11:26:58.240 masvc(3608.3628) scheduler.Info: The task Patches & Service Packs is successful </service_control_interrogate(0x4)></service_control_interrogate(0x4)></mcafee,></c:\program>

and finally the McScript log:

2019-07-04 11:26:00 I #1676 ScrptMain START [C:\Program Files (x86)\McAfee\Common Framework\x86\McScript_InUse.exe -script C:\ProgramData\McAfee\Common Framework\update\UpdateMain.McS -id 20948 -localeid 0409 -logfile C:\ProgramData\McAfee\Common Framework\logs\McScript -parent FRAMEWORK -initiator 1 -installdir C:\Program Files (x86)\McAfee\Common Framework\\x86\ -taskid 104]
2019-07-04 11:26:00 I #11484 SutDnWtch Successfully set up shutdown watch
2019-07-04 11:26:00 I #1676 MueEep Initializing MUE EEP Script ID = 20948
2019-07-04 11:26:01 I #1676 crypto Crypto logger used <00B68098>
2019-07-04 11:26:01 I #1676 crypto RSA version : 4.0.1.0
2019-07-04 11:26:01 I #1676 crypto RSA crypto role : User Role
2019-07-04 11:26:01 I #1676 crypto RSA crypto mode : NON-FIPS Mode
2019-07-04 11:26:01 I #1676 crypto RSA rand algo : HMAC Random
2019-07-04 11:26:01 I #1676 ma_client ma client is started.
2019-07-04 11:26:01 I #6892 msgbus Allowing <3608> onto msgbus
2019-07-04 11:26:01 I #1676 mue changed self priority to 16384
2019-07-04 11:26:01 I #1676 mue Setting up update options ini file C:\ProgramData\McAfee\Common Framework\\\UpdateOptions.ini.
2019-07-04 11:26:01 I #1676 mue Setting up update history ini file C:\ProgramData\McAfee\Common Framework\\\UpdateHistory.ini.
2019-07-04 11:26:01 I #1676 mue Getting the ui provider if registered.
2019-07-04 11:26:01 I #1676 mue UI provider registered, count(1).
2019-07-04 11:26:01 I #1676 mue Using ui provider for the current session ma.service.updater.uiprovider.EPOAGENT3000.1.0.
2019-07-04 11:26:01 I #1676 creposi Repositories retrieved successfully.
2019-07-04 11:26:01 I #1676 creposi proxy configuration retrieved successfully.
2019-07-04 11:26:01 I #1676 MueEep Initializing MUE EEP Script ID = 20948
2019-07-04 11:26:01 I #1676 ScrptLpc Saving hash to registry
2019-07-04 11:26:01 I #1676 LPCDLLManager Successfully loaded LPC runtime mfelpc.dll
2019-07-04 11:26:01 I #1676 LpcConnMgr Initializing lpc data
2019-07-04 11:26:01 I #1676 LpcConnMgr Registering software id CMNUPD__3000 with a hash value of 1496913389
2019-07-04 11:26:01 I #1676 LpcConnMgr Starting lpc connection manager
2019-07-04 11:26:01 I #1676 LpcConnMgr Setting up watchdog component
2019-07-04 11:26:01 I #10360 WatchDog Running scheduled health check
2019-07-04 11:26:01 I #10360 WatchDog Signalling lpc availability to registrants.
2019-07-04 11:26:01 I #10360 LpcConnMgr Invoking lpc revalidation on lpc available
2019-07-04 11:26:01 I #10360 LpcConnMgr Cleaning up message queue
2019-07-04 11:26:01 I #9340 MsgPoll starting poll thread for message queue
2019-07-04 11:26:01 I #9340 MsgPoll signalled start to message queue
2019-07-04 11:26:01 I #9340 MsgPoll Registering client channel for message type 1496913389 extended id 474185642 client id 2088509563
2019-07-04 11:26:01 I #9340 MsgPoll Registering client software id CMNUPD__3000:DEFAULT:7528 with lpc server
2019-07-04 11:26:01 I #9340 MsgQueue Adding channel for message queue 1496913389 extended software id hash 474185642 client id 2088509563
2019-07-04 11:26:01 I #9340 MsgQueue Channel added to message queue successfully
2019-07-04 11:26:01 I #9340 MsgQueue Getting message from message queue
2019-07-04 11:26:01 I #10360 WatchDog Done signalling lpc availability to registrants.
2019-07-04 11:26:01 I #1676 LPCConfig Waiting LPC server availability
2019-07-04 11:26:01 I #1676 LPCConfig LPC server is now available
2019-07-04 11:26:01 I #1676 ScrptLpc LPC frame work for update engine succeeded
2019-07-04 11:26:01 I #1676 ScrptLpc Successfully registered LPC UpdateCallback interface
2019-07-04 11:26:01 I #1676 p2p_client Checking P2P services via discovery...
2019-07-04 11:26:01 I #1676 creposi Trying the repository ePO_xxxxxxx 
2019-07-04 11:26:01 I #1676 downloader Downloading file from https://10.xxx.yy.36:8083/Software/SiteStat.xml?hash={1ee554be-9e46-11e9-0720-07e2390060e4} to C:\WINDOWS\TEMP\SiteStat.xml
2019-07-04 11:26:01 I #1676 crypto Negotiated Cipher : EDH-RSA-AES256-SHA256
2019-07-04 11:26:01 I #1676 downloader Downloading file from https://10.xxx.yy.36:8083/Software/SiteStat.xml?hash={1ee554be-9e46-11e9-0720-07e2390060e4} to C:\WINDOWS\TEMP\SiteStat.xml success.
2019-07-04 11:26:01 I #1676 downloader changing permission...
2019-07-04 11:26:01 I #1676 creposi Repository ePO_xxxxxxxxx is usable for the current update session.
2019-07-04 11:26:01 I #1676 SessMgr Using repository ePO_xxxxxxxx for script
2019-07-04 11:26:01 I #1676 ScrptMgr Loading and parsing: C:\ProgramData\McAfee\Common Framework\update\UpdateMain.McS

.......

C:\ProgramData\McAfee\Common Framework\\Current\EPOAGENT5000META\Update\0000\mfe_sia_ca_signer.pem.crl
2019-07-04 11:26:49 I #1676 downloader Downloading file from http://10.xxx.58.108:8084/p2p/3ADF860732C7F6AA83F20BA93014AD0927AA897E to C:\ProgramData\McAfee\Common Framework\\Current\EPOAGENT5000META\Update\0000\mfe_sia_ca_signer.pem.crl success.
2019-07-04 11:26:49 I #1676 downloader changing permission...
2019-07-04 11:26:49 I #1676 policybag Sending content "add" request
2019-07-04 11:26:49 I #1676 policybag Content "add" request succeded.
2019-07-04 11:26:49 I #1676 ScrptExe Executing section: [GetAllFilesInLanguageFileList]
2019-07-04 11:26:49 I #1676 p2p_client Checking content via discovery... for hash(28CB1861E7569AEA71869D74D6CC647C4BCF8A15)
2019-07-04 11:26:49 I #1676 downloader Downloading file from http://10.xxx.56.63:8084/p2p/28CB1861E7569AEA71869D74D6CC647C4BCF8A15 to C:\ProgramData\McAfee\Common Framework\\Current\EPOAGENT5000META\Update\0000\ml_cacerts.cer
2019-07-04 11:26:50 I #1676 downloader Downloading file from http://10.xxx.56.63:8084/p2p/28CB1861E7569AEA71869D74D6CC647C4BCF8A15 to C:\ProgramData\McAfee\Common Framework\\Current\EPOAGENT5000META\Update\0000\ml_cacerts.cer success.
2019-07-04 11:26:50 I #1676 downloader changing permission...
2019-07-04 11:26:50 I #1676 policybag Sending content "add" request
2019-07-04 11:26:50 I #1676 policybag Content "add" request succeded.
2019-07-04 11:26:50 I #1676 ScrptExe Executing section: [GetAllFilesInLanguageFileList]
2019-07-04 11:26:50 I #1676 ScrptExe Executing section: [ApplyLicenseCerts]
2019-07-04 11:26:50 I #1676 ScrptExe Line 294: CopyFilesByMask bCopy = C:\ProgramData\McAfee\Common Framework\\Current\EPOAGENT5000META\Update\0000, C:\ProgramData\McAfee\Common Framework\, ml*.cer
2019-07-04 11:26:50 I #1676 ScrptExe Found COPYFILE_MOVEMODE= mode=0
2019-07-04 11:26:50 I #1676 ScrptExe Executing section: [UpdateVscoreCertsWindows]
2019-07-04 11:26:50 I #1676 ScrptExe Executing section: [IsVSCoreCertUpdateNeeded]
2019-07-04 11:26:50 I #1676 ScrptExe Running "C:\Program Files\Common Files\McAfee\SystemCore\vtpinfo.exe" /SetSearchPath C:\ProgramData\McAfee\Common Framework\\Current\EPOAGENT5000META\Update\0000
2019-07-04 11:26:50 I #1676 ScrptExe Running "C:\Program Files\Common Files\McAfee\SystemCore\vtpinfo.exe" /SetSearchPath C:\ProgramData\McAfee\Common Framework\\Current\EPOAGENT5000META\Update\0000
2019-07-04 11:26:50 I #1676 ScrptExe Did not match searched path
2019-07-04 11:26:50 I #1676 ScrptExe Executing "C:\Program Files\Common Files\McAfee\SystemCore\vtpinfo.exe" /SetSearchPath C:\ProgramData\McAfee\Common Framework\\Current\EPOAGENT5000META\Update\0000
2019-07-04 11:26:50 I #1676 ScrptExe Using Aac exclusion path C:\Program Files\Common Files\McAfee\SystemCore\vtpinfo.exe
2019-07-04 11:26:50 I #1676 ScrptExe Running "C:\Program Files\Common Files\McAfee\SystemCore\vtpinfo.exe" /LoadCerts C:\ProgramData\McAfee\Common Framework\\Current\EPOAGENT5000META\Update\0000
2019-07-04 11:26:50 I #1676 ScrptExe Running "C:\Program Files\Common Files\McAfee\SystemCore\vtpinfo.exe" /LoadCerts C:\ProgramData\McAfee\Common Framework\\Current\EPOAGENT5000META\Update\0000
2019-07-04 11:26:50 I #1676 ScrptExe Did not match searched path
2019-07-04 11:26:50 I #1676 ScrptExe Executing "C:\Program Files\Common Files\McAfee\SystemCore\vtpinfo.exe" /LoadCerts C:\ProgramData\McAfee\Common Framework\\Current\EPOAGENT5000META\Update\0000
2019-07-04 11:26:50 I #1676 ScrptExe Using Aac exclusion path C:\Program Files\Common Files\McAfee\SystemCore\vtpinfo.exe
2019-07-04 11:26:50 I #1676 ScrptExe Executing section: [ApplyMsgBusCerts]
2019-07-04 11:26:50 I #1676 ScrptExe Line 283: CopyFilesByMask bCopy = C:\ProgramData\McAfee\Common Framework\\Current\EPOAGENT5000META\Update\0000, C:\ProgramData\McAfee\Common Framework\\certstore, *.cer
2019-07-04 11:26:50 I #1676 ScrptExe Found COPYFILE_MOVEMODE=FALSE mode=0
2019-07-04 11:26:50 I #1676 ScrptExe Line 284: CopyFilesByMask bCopy = C:\ProgramData\McAfee\Common Framework\\Current\EPOAGENT5000META\Update\0000, C:\ProgramData\McAfee\Common Framework\\crlstore, *.crl
2019-07-04 11:26:50 I #1676 ScrptExe Found COPYFILE_MOVEMODE=FALSE mode=0
2019-07-04 11:26:50 I #1676 ScrptExe Executing section: [SetCopiedVersionWindows]
2019-07-04 11:26:51 I #1676 ScrptExe Executing section: [CleanUp]
2019-07-04 11:26:51 I #1676 ScrptMgr Setting the working dir as C:\ProgramData\McAfee\Common Framework\\Current\EPOAGENT5000META
2019-07-04 11:26:51 I #1676 ScrptExe Executing section: [ExitAndReturnSuccess]
2019-07-04 11:26:51 I #1676 ScrptExe Attempting to run OnExit section on current script
2019-07-04 11:26:51 I #1676 ScrptExe Cleanup section OnExit not implemented in the script
2019-07-04 11:26:51 I #1676 ScrptExe Attempting to run OnExit section on current script
2019-07-04 11:26:51 I #1676 ScrptExe Cleanup section OnExit not implemented in the script
2019-07-04 11:26:51 I #1676 ScrptExe Attempting to run OnExit section on current script
2019-07-04 11:26:51 I #1676 ScrptExe Cleanup section OnExit not implemented in the script
2019-07-04 11:26:51 I #1676 ScrptExe Attempting to run OnExit section on current script
2019-07-04 11:26:51 I #1676 ScrptExe Cleanup section OnExit not implemented in the script
2019-07-04 11:26:51 I #1676 ScrptExe Script executed. Setting dwRet to 32
2019-07-04 11:26:51 I #1676 ScrptMgr Setting the working dir as C:\ProgramData\McAfee\Common Framework\update
2019-07-04 11:26:51 I #1676 ScrptExe Attempting to run OnExit section on current script
2019-07-04 11:26:51 I #1676 ScrptExe Executing section: [OnExit]
2019-07-04 11:26:51 I #1676 ScrptExe Executing section: [CleanUp]
2019-07-04 11:26:52 I #1676 MueEep Invoking EndUpdateDialog withTitle " Update Finished" Message " Please check the update log for more details." CountdownMessage " Auto close in" CountdownValue" 10"
2019-07-04 11:26:52 I #1676 ScrptExe Executing section: [ZeroPostponesDoneCount]
2019-07-04 11:26:52 I #1676 ScrptMain Run script return code: 0
2019-07-04 11:26:52 I #1676 ScrptMain McAfee Update Engine is exiting with return code: 0
2019-07-04 11:26:52 I #1676 MueEep Invoking events withEventId " 0" Severity " 0" Productid " EPOAGENT3000" Locale " 0409" UpdateType " N/A" UpdateError " 0" New Version " N/A" Date Time " N/A" Script Id" 20948" Custom Message " "
2019-07-04 11:26:52 I #1676 MueEep Updating session state to 1
2019-07-04 11:26:52 I #1676 MueEep Invoking EndUpdateDialog withTitle " Update Finished" Message " Please check the update log for more details." CountdownMessage " " CountdownValue" 0"
2019-07-04 11:26:52 I #1676 SessMgr Final session state is 16
2019-07-04 11:26:52 I #1676 mue Updater session state = <16>, Update session result = "SUCCESS".
2019-07-04 11:26:52 I #1676 mue Updater install <0> uninstall <0> update <0>
2019-07-04 11:26:52 I #1676 mue Check if any post update executable to run.
2019-07-04 11:26:52 I #1676 LpcConnMgr Stopping lpc connection manager
2019-07-04 11:26:52 I #1676 LpcConnMgr Cleaning up watchdog instance
2019-07-04 11:26:52 I #1676 WatchDog Stopping watchdog monitor
2019-07-04 11:26:52 I #1676 LpcConnMgr Done cleaning up watchdog instance
2019-07-04 11:26:52 I #1676 LpcConnMgr Triggering lpc unavailable
2019-07-04 11:26:52 I #1676 LpcConnMgr Invoking lpc revalidation on lpc unavailable
2019-07-04 11:26:52 I #1676 MsgPoll Setting stop to message poll thread
2019-07-04 11:26:52 I #1676 MsgPoll Unregistering client channel for message type 1496913389 extended id 474185642 client id 2088509563
2019-07-04 11:26:52 I #1676 MsgQueue Aborting message queue operation
2019-07-04 11:26:52 I #9340 WinLpcChnl Shutdown event was signalled
2019-07-04 11:26:52 I #9340 MsgQueue No data available in message queue channel
2019-07-04 11:26:52 I #9340 MsgPoll stopping message queue poll thread
2019-07-04 11:26:52 I #1676 MsgQueue Cleaning up message queue
2019-07-04 11:26:52 I #1676 MfeLpcFactory Successfully released mfelpc objects
2019-07-04 11:26:52 I #1676 LPCDLLManager Successfully released LPC runtime mfelpc.dll
2019-07-04 11:26:57 I #1676 ma_client stopping ma client.
2019-07-04 11:26:57 I #1676 crypto Crypto logger released <00B68098>
2019-07-04 11:26:57 I #1676 MueEep Deinitializing entry execution point
2019-07-04 11:26:57 I #1676 Thread Exit program

All these snips and extracts are from 11:26:00 exactly. So the biggest log extract (McScript) runs for 57 seconds although it had to be massively reduced due to the 40,000 character limit 😉

McAfee Employee cdinet
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Message 6 of 10

Re: Managed Endpoint Failing to Update Point Products

The only thing that updated was the agent cert updater.  I would check exactly what that task is set to update, because by the log, that is all it was configured to update. 

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Nick_B
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Message 7 of 10

Re: Managed Endpoint Failing to Update Point Products

Oh that's bizarre as there's a lot more ticked than just the Cert Updater!

Here's the Patches & Service Packs update task contents:

Patches & Service Packs Update Task - items ticked.PNGPatches & Service Packs Update Task

 Here is the Products tab  from the affected endpoint:

MAN0200014 - Products.PNGMAN14 - Products tab

 

The breakdown of the update task looks like this and this is taken from the Daily schedule version. There is also a Run Immediately one.

Patches and Serrvice Packs Update Task - Daily schedule - Pt1.PNGPatches and Service Packs update task - Pt1

Patches and Serrvice Packs Update Task - Daily schedule - Pt2.PNGPatches and Service Packs update task - Pt2

 

The Applied Client Tasks tab:

MAN0200014 - Applied Client Tasks.PNGMAN14 - Applied Client Tasks

 

 

McAfee Employee cdinet
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Message 8 of 10

Re: Managed Endpoint Failing to Update Point Products

Ok then, run that task again, then email me the mcscript log please.

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Nick_B
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Message 9 of 10

Re: Managed Endpoint Failing to Update Point Products

Sure, no worries, I'll get that mailed out when the user gets out of her meeting. I can't view the log remotely at the moment so I guess it's gone to sleep, or something like that as it's not responding to pings either.

 

McAfee Employee cdinet
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Message 10 of 10

Re: Managed Endpoint Failing to Update Point Products

Ok thanks

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