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pjw2012
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Message 1 of 7

MSME 8.5 Not Reported in ePO + Query Error

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Hi,

We have just upgraded MSME to 8.5. Everything went smoothly but the version isn't being reported against the system in system tree (previous versions have always appeared). I have checked the system that it is installed on and I can see the correct version is installed and working ok. Policies are also being updated without issue.

I am also receiving the following error when trying to create a query against MSME.


Error Message: com.mcafee.orion.core.template.db.exception.ExecuteTransactionException: Invalid object name 'MSME85additionaldata'.

Any help, gratefully received!

Pete

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pjw2012
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Message 7 of 7

Re: MSME 8.5 Not Reported in ePO + Query Error

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Tier 3 support have finally come back saying that the query error is caused by a column field that should have been removed. Should be fixed in the next patch of MSME reports.

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mmcgary
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Message 2 of 7

Re: MSME 8.5 Not Reported in ePO + Query Error

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I don't support MSME but it sounds like you're missing an extension for MSME or at least an updated one. "Invalid object name 'MSME85additionaldata'" means EPO can't translate the data which suggests an extension issue.

pjw2012
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Message 3 of 7

Re: MSME 8.5 Not Reported in ePO + Query Error

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I would love that to be the case but both MSME extensions are the latest versions as far as I can tell

MSME Extensions.PNG

mmcgary
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Message 4 of 7

Re: MSME 8.5 Not Reported in ePO + Query Error

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Ok I see. I found 2 bugs that look like what you are experiencing. If you have support with us I would suggest calling in and opening a case in MSME. I couldn't determine exactly what the fix is or if there is one yet.

pjw2012
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Message 5 of 7

Re: MSME 8.5 Not Reported in ePO + Query Error

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Super, I will do that and keep you posted.

Cheers

pjw2012
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Message 6 of 7

Re: MSME 8.5 Not Reported in ePO + Query Error

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A full un-install/Re-install of the Agent has fixed the comms issue , but not the query error .

Will update once I've spoken to support again.

pjw2012
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Message 7 of 7

Re: MSME 8.5 Not Reported in ePO + Query Error

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Tier 3 support have finally come back saying that the query error is caused by a column field that should have been removed. Should be fixed in the next patch of MSME reports.