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MFS screen displayed when tried to launch ePO console

When i try to launch the ePO console, MFS screen was displayed with an error "Unable to connect to the database. Try again. If the issue reoccurs, nitify your product administrator to navigate to {0} on the application Server system and verify the database connection settings. " What is the error and why we get this? Restarting the services fixed this but wanted to know why we are getting this error! Could someone please help?
Sabari Kumar KB
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McAfee Employee cdinet
McAfee Employee
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Re: MFS screen displayed when tried to launch ePO console

KB84438 (support.mcafee.com) has instructions for resetting the password for the account you are using to authenticate to the database.  When did the issue start and did a password change recently?  If not, then did anything change on the sql side?  Do the sql error logs show any logon failures?  Can you log into sql management studio with the same account and credentials?

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Re: MFS screen displayed when tried to launch ePO console

Normally that issue is caused when the services are restarted or the server is restarted. It is still trying to establish a database connection. Depending on your environment the issue will resolve itself after a minute or two. No need to restart the services again.

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