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Isagel
Level 7
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Message 1 of 3

MFEagent.msi error when reinstalling agent

I'm trying to reinstall the ePO agent (4.6.0.3262) on a Windows 2003R2 server because the correct DAT version is not being updated on ePO.

Each time I try to uninstall or install a new agent I get the error "The feature you are trying to use is on a network resource that is unavailable. Click OK to try again, or enter an alternate path to a folder containing the installation package 'MFEagent.msi in the box below"

Any idea's?  Could this be a windows or McAfee issue?

Thanks.

2 Replies
McAfee Employee jappell
McAfee Employee
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Message 2 of 3

Re: MFEagent.msi error when reinstalling agent

2014-08-28_16-31-53.jpg

The image above is how to remove the agent. Let me know what message you get when you run this.

Reliable Contributor ansarias
Reliable Contributor
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Message 3 of 3

Re: MFEagent.msi error when reinstalling agent

Hello,

Its a McAfee Agent issue where ,msi file is missing from common framework folder, Do below steps to resolve the issue.

  1. If you have old package ePO agent (4.6.0.3262) than extract into folder and save it on machine desktop.
  2. Use new package and run it from cmd.exe with command Framepkg.exe /install=agent /forceinstall.
  3. During Agent install if you get .msi missing popup than navigate to folder which was saved on machine desktop where MFEagent.msi will be present.
  4. Select the file and click on continue and see if it fixes the issue or not.
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