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MAC ENS 10.5.x not connecting to ePO and updating DATs

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I have several MAC systems in my environment that are not connecting and installing ENS after manually installing the Framework package. I have attempted removing everything McAfee from the system and reinstalling the agent. I have also tried manually installing ENS 10.5.7/8/9 and then installing the agent afterwards to convert it to managed. Please advise.

Macs OSX - 10.12.6

MA - 5.5.1.374

ENS - 10.5.9

ePO - 5.9.1

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Re: MAC ENS 10.5.x not connecting to ePO and updating DATs

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I just resolved the problem by installing McAfee Agent 5.6.0.878. Once the agent installed, it began to accept the tasks and deploy products, as well as update the DATs.

Prior to this, there was a 'rc=12/10' error I believe referencing the sitelist.

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McAfee Employee cdinet
McAfee Employee
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Re: MAC ENS 10.5.x not connecting to ePO and updating DATs

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You would need to look at the agent logs to see what is happening. 

/var/McAfee/agent/logs - masvc log will show it getting tasks and running them along with agent-server communication failures or success

the mcscript log will show deployment/update issues, whether it can get files from repositories, etc.

 

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Highlighted

Re: MAC ENS 10.5.x not connecting to ePO and updating DATs

Jump to solution

I just resolved the problem by installing McAfee Agent 5.6.0.878. Once the agent installed, it began to accept the tasks and deploy products, as well as update the DATs.

Prior to this, there was a 'rc=12/10' error I believe referencing the sitelist.

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