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tanknet
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Message 1 of 17

Login Errors after Installing EPO 5.1.1 Hotfix

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On the EPO Login page I get the following errors

DataChannel - Plugin was excluded from initializing

AvertAlerts - Plugin was excluded from initializing

VIRUSCANREPORTS - Dependent plugin EPOCore failed with initialization error

Notifications - Plugin was excluded from initializing

SITEADVLICMETA - Dependent plugin PolicyMgmt failed with initialization error

Countermeasures - Plugin was excluded from initializing

epoMigration - Dependent plugin EPOCore failed with initialization error

EPOCore - Plugin was excluded from initializing

SITEADVMETA - Dependent plugin PolicyMgmt failed with initialization error

VIRUSCAN8800 - Dependent plugin PolicyMgmt failed with initialization error

DATALOSS2000 - Dependent plugin PolicyMgmt failed with initialization error

AgentMgmt - Plugin was excluded from initializing

InstallHelper - Dependent plugin EPOCore failed with initialization error

SITEADVCFMETA - Dependent plugin PolicyMgmt failed with initialization error

MRTBase - Dependent plugin EPOCore failed with initialization error

SIARevocation - Dependent plugin EPOCore failed with initialization error

EPOAGENTMETA - Dependent plugin PolicyMgmt failed with initialization error

TELEMTRY1000 - Dependent plugin EPOCore failed with initialization error

SoftwareMgmt - Plugin was excluded from initializing

ComputerMgmt - Plugin was excluded from initializing

PolicyMgmt - Plugin was excluded from initializing

ProductDeployment - Dependent plugin EPOCore failed with initialization error

hotfix510LL - Dependent plugin SoftwareMgmt failed with initialization error

PostInstallXP - Dependent plugin EPOCore failed with initialization error

RepositoryMgmt - Plugin was excluded from initializing

epoLicEnt - Dependent plugin EPOCore failed with initialization error

CommonEvents - Plugin was excluded from initializing

I have checked core\config & test connection works fine

Have made sure the SQL Dynamic SQL Port is the same and they are.

Orion file is quite large but this section may help

015-02-16 16:01:55,154 WARN  [Thread-15] scheduler.Engine  - InternalTask SoftwareMgmt.updateCompatibleProductListTask already exists, not adding new instance

2015-02-16 16:01:55,154 WARN  [Thread-15] scheduler.Engine  - InternalTask SoftwareMgmt.updateCompatibleProductListTask already exists, not adding new instance

2015-02-16 16:02:07,373 WARN  [main] base.Database    - database startup attempt (1 of 12) failed; sleeping for 10000 milliseconds and will try again...

2015-02-16 16:02:37,373 ERROR [localhost-startStop-1] spring.SpringResourcePreprocessor  - error loading document with factory: org.apache.xerces.jaxp.DocumentBuilderFactoryImpl

2015-02-16 16:02:37,373 ERROR [localhost-startStop-1] spring.SpringResourcePreprocessor  - error pre-processing file: plugin.xml; pre-processing aborted

java.lang.RuntimeException: java.lang.AbstractMethodError

    at com.mcafee.orion.core.spring.SpringResourcePreprocessor.loadDocument(SpringResourcePreprocessor.java:180)

    at com.mcafee.orion.core.spring.SpringResourcePreprocessor.preProcess(SpringResourcePreprocessor.java:125)

    at com.mcafee.orion.core.spring.MultiParentBeanFactory.<init>(MultiParentBeanFactory.java:69)

    at com.mcafee.orion.core.servlet.OrionPluginContextListener.createSpringContainer(OrionPluginContextListener.java:275)

    at com.mcafee.orion.core.servlet.OrionPluginContextListener.contextInitialized(OrionPluginContextListener.java:97)

    at com.mcafee.DATALOSS2000.utils.VersionDependantContextListener.contextInitialized(VersionDependantContextListener.java:25)

    at org.apache.catalina.core.StandardContext.listenerStart(StandardContext.java:4973)

    at org.apache.catalina.core.StandardContext.startInternal(StandardContext.java:5467)

    at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:150)

    at org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase.java:901)

    at org.apache.catalina.core.ContainerBase.addChild(ContainerBase.java:877)

    at org.apache.catalina.core.StandardHost.addChild(StandardHost.java:632)

    at org.apache.catalina.startup.HostConfig.deployDescriptor(HostConfig.java:670)

    at org.apache.catalina.startup.HostConfig$DeployDescriptor.run(HostConfig.java:1839)

    at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:471)

    at java.util.concurrent.FutureTask.run(FutureTask.java:262)

    at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145)

    at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615)

    at java.lang.Thread.run(Thread.java:745)

Caused by: java.lang.AbstractMethodError

    at com.mcafee.orion.core.spring.SpringResourcePreprocessor.loadDocument(SpringResourcePreprocessor.java:170)

    ... 18 more

2015-02-16 16:03:46,610 ERROR [http-bio-8444-exec-2] auth.OrionUser   - OrionUser: invalid auth typeSmiley Tonguewd

2015-02-16 16:03:46,610 ERROR [http-bio-8444-exec-2] server.OrionLoginModule  - Failed to login due to invalid password for user: system_xxxxxxxxxxx

2015-02-16 16:03:48,532 ERROR [http-bio-8443-exec-2] auth.OrionUser   - OrionUser: invalid auth typeSmiley Tonguewd

2015-02-16 16:03:48,532 ERROR [http-bio-8443-exec-2] server.OrionLoginModule  - Failed to login due to invalid password for user: system_xxxxxxxxxxx

2015-02-16 16:04:05,830 WARN  [main] scheduler.Engine  - InternalTask task.queue.secondLevelFailureCheck already exists, not adding new instance

2015-02-16 16:04:05,830 WARN  [main] scheduler.Engine  - InternalTask task.queue.secondLevelFailureCheck already exists, not adding new instance

2015-02-16 16:04:05,830 WARN  [main] scheduler.Engine  - InternalTask task.queue.terminateLocalTasksPendingCancellation already exists, not adding new instance

2015-02-16 16:04:07,861 ERROR [main] plugin.PluginManager  - Initialization of plugin hotfix510LL failed.

Any ideas??

Thanks in advance

Message was edited by Moderator to remove server name

1 Solution

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hem
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Message 13 of 17

Re: Login Errors after Installing EPO 5.1.1 Hotfix

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Yes. Here is the problem.

This entry should not be in reg key.

-Dorion.disable-plugins=AgentMgmt,AvertAlerts,CommonEvents,ComputerMgmt,Counterm easures,DataChannel,EPOCore,Notifications,PolicyMgmt,RepositoryMgmt,SoftwareMgmt


Please backup registry, remove this line from registry from #: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Apache Software Foundation\Procrun 2.0\MCAFEETOMCATSRV510\Parameters\Java\options.


Restart the ePO server, issue should be fixed.

16 Replies

Re: Login Errors after Installing EPO 5.1.1 Hotfix

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Hi

Can I ask which Hotfix you installed which appears to have caused these errors?

Also you seem to have a few of these:

Failed to login due to invalid password for user: system_XXX-XXX-XXX


in the Orion Log, have you tried to Login to the console and failed to Authenticate?


Regards

Rich

Volunteer Moderator

Certified McAfee Product Specialist - ePO

tanknet
Level 7
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Message 3 of 17

Re: Login Errors after Installing EPO 5.1.1 Hotfix

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Hi

The hotfix was ePO511HF1.exe

I have logged in without any problem but get errors like

The monitor cannont be displayed due to an unrecoverable error

The Query cannont be displayed because it is in invalid state. View the querys details for more information

I will stop the services and copy log files to an archive.  Will then restart pc and upload orion log

ansarias
Level 13
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Message 4 of 17

Re: Login Errors after Installing EPO 5.1.1 Hotfix

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Could you please use select all option in ePO login error window and paste it here? I feel still few lines are missing in error logs.

tanknet
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Message 5 of 17

Re: Login Errors after Installing EPO 5.1.1 Hotfix

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Hi you are correct here is the full list

DataChannel - Plugin was excluded from initializing 

AvertAlerts - Plugin was excluded from initializing 

Notifications - Plugin was excluded from initializing 

VIRUSCANREPORTS - Dependent plugin EPOCore failed with initialization error 

SITEADVLICMETA - Dependent plugin PolicyMgmt failed with initialization error 

epoMigration - Dependent plugin EPOCore failed with initialization error 

Countermeasures - Plugin was excluded from initializing 

EPOCore - Plugin was excluded from initializing 

SITEADVMETA - Dependent plugin PolicyMgmt failed with initialization error 

VIRUSCAN8800 - Dependent plugin PolicyMgmt failed with initialization error 

DATALOSS2000 - Dependent plugin PolicyMgmt failed with initialization error 

AgentMgmt - Plugin was excluded from initializing 

InstallHelper - Dependent plugin EPOCore failed with initialization error 

SITEADVCFMETA - Dependent plugin PolicyMgmt failed with initialization error 

MRTBase - Dependent plugin EPOCore failed with initialization error 

SIARevocation - Dependent plugin EPOCore failed with initialization error 

EPOAGENTMETA - Dependent plugin PolicyMgmt failed with initialization error 

TELEMTRY1000 - Dependent plugin EPOCore failed with initialization error 

SoftwareMgmt - Plugin was excluded from initializing 

ComputerMgmt - Plugin was excluded from initializing 

PolicyMgmt - Plugin was excluded from initializing 

ProductDeployment - Dependent plugin EPOCore failed with initialization error 

hotfix510LL - Dependent plugin SoftwareMgmt failed with initialization error 

PostInstallXP - Dependent plugin EPOCore failed with initialization error 

RepositoryMgmt - Plugin was excluded from initializing 

epoLicEnt - Dependent plugin EPOCore failed with initialization error 

CommonEvents - Plugin was excluded from initializing 

ansarias
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Message 6 of 17

Re: Login Errors after Installing EPO 5.1.1 Hotfix

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Have you tried to restart ePO service and try to login?

tanknet
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Message 7 of 17

Re: Login Errors after Installing EPO 5.1.1 Hotfix

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Hi

Services Restarted & PC Restarted with same error.

Can access SQL Database no problem through Management Studio and uses Windows Authentication with admin account I am logged in with.

ansarias
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Message 8 of 17

Re: Login Errors after Installing EPO 5.1.1 Hotfix

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It is hard to get root cause because error codes not showing me any hint. I'll suggest to raise a case with McAfee.

tanknet
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Message 9 of 17

Re: Login Errors after Installing EPO 5.1.1 Hotfix

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cleared logs & rebooted

Orion Log

2015-02-17 16:59:57,614 ERROR [localhost-startStop-1] spring.SpringResourcePreprocessor  - error loading document with factory: org.apache.xerces.jaxp.DocumentBuilderFactoryImpl

2015-02-17 16:59:57,614 ERROR [localhost-startStop-1] spring.SpringResourcePreprocessor  - error pre-processing file: plugin.xml; pre-processing aborted

java.lang.RuntimeException: java.lang.AbstractMethodError

    at com.mcafee.orion.core.spring.SpringResourcePreprocessor.loadDocument(SpringResourcePreprocessor.java:180)

    at com.mcafee.orion.core.spring.SpringResourcePreprocessor.preProcess(SpringResourcePreprocessor.java:125)

    at com.mcafee.orion.core.spring.MultiParentBeanFactory.<init>(MultiParentBeanFactory.java:69)

    at com.mcafee.orion.core.servlet.OrionPluginContextListener.createSpringContainer(OrionPluginContextListener.java:275)

    at com.mcafee.orion.core.servlet.OrionPluginContextListener.contextInitialized(OrionPluginContextListener.java:97)

    at com.mcafee.DATALOSS2000.utils.VersionDependantContextListener.contextInitialized(VersionDependantContextListener.java:25)

    at org.apache.catalina.core.StandardContext.listenerStart(StandardContext.java:4973)

    at org.apache.catalina.core.StandardContext.startInternal(StandardContext.java:5467)

    at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:150)

    at org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase.java:901)

    at org.apache.catalina.core.ContainerBase.addChild(ContainerBase.java:877)

    at org.apache.catalina.core.StandardHost.addChild(StandardHost.java:632)

    at org.apache.catalina.startup.HostConfig.deployDescriptor(HostConfig.java:670)

    at org.apache.catalina.startup.HostConfig$DeployDescriptor.run(HostConfig.java:1839)

    at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:471)

    at java.util.concurrent.FutureTask.run(FutureTask.java:262)

    at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145)

    at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615)

    at java.lang.Thread.run(Thread.java:745)

Caused by: java.lang.AbstractMethodError

    at com.mcafee.orion.core.spring.SpringResourcePreprocessor.loadDocument(SpringResourcePreprocessor.java:170)

    ... 18 more

2015-02-17 17:01:22,787 ERROR [http-bio-8444-exec-2] auth.OrionUser   - OrionUser: invalid auth typeSmiley Tonguewd

2015-02-17 17:01:22,787 ERROR [http-bio-8444-exec-2] server.OrionLoginModule  - Failed to login due to invalid password for user: system_xxxxxxxxxxxxxxxxxx

2015-02-17 17:01:23,756 ERROR [http-bio-8443-exec-2] auth.OrionUser   - OrionUser: invalid auth typeSmiley Tonguewd

2015-02-17 17:01:23,756 ERROR [http-bio-8443-exec-2] server.OrionLoginModule  - Failed to login due to invalid password for user: system_xxxxxxxxxxxxxxxxxx

2015-02-17 17:01:38,821 WARN  [main] scheduler.Engine  - InternalTask task.queue.secondLevelFailureCheck already exists, not adding new instance

2015-02-17 17:01:38,821 WARN  [main] scheduler.Engine  - InternalTask task.queue.secondLevelFailureCheck already exists, not adding new instance

2015-02-17 17:01:38,821 WARN  [main] scheduler.Engine  - InternalTask task.queue.terminateLocalTasksPendingCancellation already exists, not adding new instance

2015-02-17 17:01:39,321 ERROR [main] plugin.PluginManager  - Initialization of plugin hotfix510LL failed.

com.mcafee.orion.core.plugin.depend.DependencyException: Dependent plugin SoftwareMgmt failed with initialization error

2015-02-17 17:01:40,134 WARN  [main] scheduler.Engine  - InternalTask task.queue.startNewTasksLocally already exists, not adding new instance

2015-02-17 17:01:40,134 WARN  [main] scheduler.Engine  - InternalTask task.queue.secondLevelFailureCheck already exists, not adding new instance

2015-02-17 17:01:40,134 WARN  [main] scheduler.Engine  - InternalTask task.queue.terminateLocalTasksPendingCancellation already exists, not adding new instance

2015-02-17 17:01:46,745 WARN  [main] scheduler.Engine  - InternalTask task.queue.startNewTasksLocally already exists, not adding new instance

2015-02-17 17:01:46,745 WARN  [main] scheduler.Engine  - InternalTask ldap.cache.update.internal.task already exists, not adding new instance

2015-02-17 17:01:46,745 WARN  [main] scheduler.Engine  - InternalTask task.queue.secondLevelFailureCheck already exists, not adding new instance

2015-02-17 17:01:46,745 WARN  [main] scheduler.Engine  - InternalTask task.queue.terminateLocalTasksPendingCancellation already exists, not adding new instance

Re: Login Errors after Installing EPO 5.1.1 Hotfix

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If you raise an SR with Tech support they will be able to dig trough the logs with more details tan we have access to.

It will be worth grabbing an MER ready, they will ask for it.

McAfee KnowledgeBase - How to use MER tools with supported McAfee products

Regards

Rich

Volunteer Moderator