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Loading agent onto Windows 10

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Hello

I am running ePO 5.9, and cannot load the agent for McAfee on Windows 10 laptops. I get a message saying it is not the right version. Is there an extension or something I need to apply to the ePO in order to be able to load the agent on Windows 10?

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McAfee Employee cdinet
McAfee Employee
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Message 4 of 5

Re: Loading agent onto Windows 10

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Are you using an agent smartinstall url?  If so, delete that one and create another one for that newer agent.

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If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

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McAfee Employee cdinet
McAfee Employee
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Message 2 of 5

Re: Loading agent onto Windows 10

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It all depends on the build of Windows 10 for what agent version that is supported on it.  Please refer to kb51573 for supported environments for the agent.  Whatever agent you need, you need at least that version agent or higher for the extension. 

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Re: Loading agent onto Windows 10

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I have downloaded the necessary updates and checked them in. Now when I go to the web page to install the agent, there is a message saying the URL is disabled. What do I need to do to fix this, please?

McAfee Employee cdinet
McAfee Employee
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Message 4 of 5

Re: Loading agent onto Windows 10

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Are you using an agent smartinstall url?  If so, delete that one and create another one for that newer agent.

Was my reply helpful?
If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

Re: Loading agent onto Windows 10

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Thanks, that solved the problem.

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