cancel
Showing results for 
Search instead for 
Did you mean: 

Issue with McAfee Agent

We have both Macintosh and Windows in our environment, we use McAfee on both Operating Systems. Last week we had an issue with our Macintosh machines when we upgraded the 4.0 Patch 2 Agent on them, it essentially killed McAfee in OS X. I was told that I should upgrade the Agent to the Mac Agent 4.5 because it would not only fix the issue, but it had full support for Snow Leopard where as 4.0 would not.

I believe this is where my Windows issues started. I am still using the McAfee Agent 4.0 P3 on my Windows machines. I was told by gold support that the Agent 4.5 extension was backwards compatable for Agent 4.0 management. Now my issue is that when I click on the McAfee system tray icon, it used to pull up Virusscan Enterprise, McAfee Agent, Update Now and About... in the pop up menu. Since this change, Virusscan Enterprise is no longer showing up in this menu.

At this point, I do not have plans to upgrade to the McAfee Agent 4.5 for Windows because I know that what we are running is stable and there have been issues in previous patch versions that are finally fixed and I am not looking forward to other possible issues or the time it takes to upgrade the clients and keep a compliant environment.

Has anyone come across this issue and is there a way to resolve this? Please tell me there is a KB or something lol

Sean

2 Replies
Highlighted

Re: Issue with McAfee Agent

Oh, I did forget to mention that I am running EPO 4.0 P5, and 95% of my nodes are VSE 8.7 P2 with less then 300 8.5 P8 nodes left.

Also, my Agent policy does have it set to show the System Tray icon and under my VSE 8.7 user interface policies, the option for "Show the system tray icon with all menu options" is checked.

Message was edited by: sthayden on 12/17/09 9:26:52 AM GMT-06:00

Re: Issue with McAfee Agent

Please see KB67174

Ron

More McAfee Tools to Help You
  • Subscription Service Notification (SNS)
  • How-to: Endpoint Removal Tool
  • Support: Endpoint Security
  • eSupport: Policy Orchestrator
  • Community Help Hub

      New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

    • Find Forum FAQs
    • Learn How to Earn Badges
    • Ask for Help
    Go to Community Help

    Join the Community

      Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

    • Get helpful solutions from McAfee experts.
    • Stay connected to product conversations that matter to you.
    • Participate in product groups led by McAfee employees.
    Join the Community
    Join the Community