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vvadim
Level 9
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Message 1 of 8

Issue with McAfee 5.5.1.xxx

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Hi, All

What I have:

The ePO 5.9.1 server.

Installed Agent extension 

Name:McAfee Agent
Version:5.6.1.150

Installed Agents 5.5.1.388 and 5.6.1.308 on PCs

When i run on PC with Agent 5.5.1.388 the "Single System Troubleshooting", I'm receiving message "The selected system cannot use this feature as it has an incompatible version of McAfee Agent installed. Kindly upgrade to the latest version." When I'm runs on same PC "Show Agent Log", the logs from it displayed correctly.

When i run on PC with Agent 5.6.1.308 the "Single System Troubleshooting", I'm receiving logs from McAfee Agent successfully. When I'm runs on same PC "Show Agent Log", the logs from it are not displayed at all.

What I'm doing wrong?

 

 

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2 Solutions

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McAfee Employee hem
McAfee Employee
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Message 6 of 8

Re: Issue with McAfee 5.5.1.xxx

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If you are using MA 5.6 then need to select 'Single System Troubleshooting' than 'show agent log'.

 

'Show agent log' option is for  5.x and earlier MA builds.

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If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?please select Accept as Solution in my reply and together we can help other members?
McAfee Employee cdinet
McAfee Employee
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Message 8 of 8

Re: Issue with McAfee 5.5.1.xxx

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See KB91283 - you aren't doing anything wrong. As of McAfee Agent (MA) 5.6.0 Hotfix 1264214 and later, that feature was removed to access the agent logs remotely to fix a vulnerability.

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If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

7 Replies
Reliable Contributor Nielsb
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Message 2 of 8

Re: Issue with McAfee 5.5.1.xxx

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What are the settings in the McAfee agent policy and is the same policy applied?

Agent general policy --> General tab:
"Accept connections only from the ePO server"

Logging tab:
"Enable remote Logging"
"Enable remote access to log"

 

vvadim
Level 9
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Message 3 of 8

Re: Issue with McAfee 5.5.1.xxx

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"Accept connections only from the ePO server" - Enabled

"Enable remote Logging" - Enabled

"Enable remote access to log" - Disabled

Reliable Contributor Nielsb
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Message 4 of 8

Re: Issue with McAfee 5.5.1.xxx

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Can you do the same test from the ePO server and enable "Enable remote access to log" in the policy This option is disabled by default. (and enforce the policy or agent wakeup call)

 

Note regarding: "Enable remote access to log"

McAfee Agent offers the ability for the ePO administrator to enable remote logging on the targeted endpoints to aid troubleshooting. McAfee strongly recommends that remote logging is enabled only as required, and then returned to the disabled state.

See also KB: https://kc.mcafee.com/corporate/index?page=content&id=SB10258

 

 

vvadim
Level 9
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Message 5 of 8

Re: Issue with McAfee 5.5.1.xxx

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Thanks, I'll completely check it in Monday

McAfee Employee hem
McAfee Employee
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Message 6 of 8

Re: Issue with McAfee 5.5.1.xxx

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If you are using MA 5.6 then need to select 'Single System Troubleshooting' than 'show agent log'.

 

'Show agent log' option is for  5.x and earlier MA builds.

Was my reply helpful?

If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?please select Accept as Solution in my reply and together we can help other members?
McAfee Employee MohanBabu
McAfee Employee
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Message 7 of 8

Re: Issue with McAfee 5.5.1.xxx

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Thanks for the useful info @hem 

McAfee Employee cdinet
McAfee Employee
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Message 8 of 8

Re: Issue with McAfee 5.5.1.xxx

Jump to solution
See KB91283 - you aren't doing anything wrong. As of McAfee Agent (MA) 5.6.0 Hotfix 1264214 and later, that feature was removed to access the agent logs remotely to fix a vulnerability.

Was my reply helpful?
If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

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