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Intermittent drop in Agent to ePO communication servers that use Agent handler to communicate.

Hello All,

 

 We have 16k and plus servers pointing to one Agent Handler and One ePO, we have also another 6k servers pointing directly to ePO.  We are seeing intermittent Agent to server communication  issue on those servers that use AH for communication. How many servers AH handler can process agent request at any given time. I know, it suppose to handle 50 K according to the KB. 

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McAfee Employee hem
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Re: Intermittent drop in Agent to ePO communication servers that use Agent handler to communicate.

what is the error message it fails with? server busy?

 

ePO/AH server can accept 245 concurrent connections.

 

https://kc.mcafee.com/corporate/index?page=content&id=KB80060

 

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McAfee Employee cdinet
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Re: Intermittent drop in Agent to ePO communication servers that use Agent handler to communicate.

You would really need to look at the masvc log on the client and server log on agent handler and epo server to see what the communication failures may be caused from. I have seen one epo server manage 200k systems without an agent handler - it is all relative to other variables. 1. Resources of the epo and sql servers 2. agent - server communication interval - if too frequent, it an cause server busy issues. 3. client task frequency - how often do they run and hit the repository? 4. use of distributed repositories rather than using epo as main repository can reduce connections 5. if using user based policies, is database mirroring enabled in server settings? This is not sql db mirroring, but it caches the ldap lookups in the database so that there are less frequent ldap lookups. There are also many other factors that affect communication, so your server should be able to handle 22k systems, unless it is severely underpowered and/or sql is also under-resourced. I can't give you any direct cause for your issues without seeing logs from server and client for same time frame of communication attempt.

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