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Installing ePO 5. Failure.

Hello,

I am trying to install ePO 5 on a Windows Server 2012 box. Its a domain controller.

When I started the installation, I am greeted with the failure of the included SQL 2008 Express installation. So from using what I found on these forums, I installed SQL 2008 Express manually. Using all the defaults. (I used the SYSTEM account)

I restart the ePO 5 installation:

Setup Type

->Custom

Choose Database Option

->Microsoft SQL Server

Destination Folder

->Default

It then searches for Domain Controllers, then proceeds to search for SQL servers. It fails to find any.

"Setup was unable to get a list of SQL servers in your environment. Click Yes to search again, No to enter settings manually" (Paraphrasing)

I click "No", and the Database Information dialog box comes up.

Database Server:servername

Database Name:ePO_servername

Database Server Credentials

     Windows Authentication (Selected)

          Domain:domainname

          Username:administrator

          Password:adminpassword

SQL server TCP port:1434/1433

I get the following error:

"Setup was unable to to access the SQL UDP port 1434 on the specfied SQL server. Setup requires such access to retrieve the TCP port assignment information from the SQL server"

Help would be greatly appreciated.

Thanks,

Wes

17 Replies
alexn
Level 14
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Message 2 of 18

Re: Installing ePO 5. Failure.

Wes,

First McAfee does not recommend installing ePO server on DC.(But compatible)

Go to SQL Server  configuration Manager and see the SQL UDP port there.

Restart the SQL Browser service

Make sure that TCP/IP Pro is enabled.

Remember:You will put in the same port which you will find in SQL Manager settings.

Post back if it deosnt hep.

Alexn

Re: Installing ePO 5. Failure.

Alexn,

In the SQL Configuration Manager, under SQL Native Client 10.0 Configuration->Client Protocols->TCP/IP, the default port is 1433.

However, I did take notice that the SQL Browser Service is stopped. When I try to adjust settings it says "The service cannot be started, either becuase it is disabled or because it has no devices associated with it 0x80070422"

Any advice?

Thanks,

Wes

Re: Installing ePO 5. Failure.

Alexn,

I was able to start SQL Browser Service, The Start Type was set to Disabled, I set it to Automatic. However, I still get the same error with ePO.

Wes

alexn
Level 14
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Message 5 of 18

Re: Installing ePO 5. Failure.

Wes,

Is it SQL server 2008 sp1 Express that comes with ePO 5.0?

if yes then to easy troubleshoot SQL connection prblem is to install SQL Management studio 2008 as well.It is small tool that will give you an easy way to loginto SQL server.

Also restart SQl Server service.

Re: Installing ePO 5. Failure.

Alexn,

Yes it was the application bundled with ePO 5. I will install what you recommended and try it out. Would I have better luck with SQL 2012 Express?

Thanks,

Wes

alexn
Level 14
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Message 7 of 18

Re: Installing ePO 5. Failure.

Yes, it is tested with ePO 5.0 and provides more MDF space.(MDF is SQL Data files).After Installing SQL Managemt Studio log into SQL server.

If you have any Antivirus Disable it before installing ePO5.0.

Your windows firewall should allow ports 1433-34. Better is to turn off before running ePO setup.exe.

On DC I have experienced that these ports are usually taken by some other aopplications so you must confirm that after restarting SQL Browser service you are getting right POrt and during epo install same port should be pop up or manaually put in that port.

Although you can install ePO with Local admin rights but i have experienced that if your server (DC) is also part of your domain than it is far better to login as domain adin like domain\administrator and then install epo.

Check the following before running setup again

  • Make sure that the Server name is correct.
  • Make sure that the Instance name is correct.
  • Make sure that TCP is enabled and working on the selected database server
  • Any Virus scan Enterprise Rule blocking this port or firewall.

on 6/4/13 12:28:08 PM CDT

Re: Installing ePO 5. Failure.

Alexn,

I tried disabling the firewall completely. I also chose 47800 as the port to try an use. Still gave me an error. I uninstalled SQL 2008 Express, which was no small feat. lol. I am going to try to install SQL 2012 Express next. Do you have any advice, so that I may get this right on the first try with 2012?

Thanks,

Wes

alexn
Level 14
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Message 9 of 18

Re: Installing ePO 5. Failure.

Re: Installing ePO 5. Failure.

So after I install SQL 2012 Express using that guide will Mcafee just see it?

Wes

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