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Derosa
Level 7
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Message 1 of 16

Installing VSE 8.8 Extensions

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Having problems installing the VIRUSCANREPORTS120(136) extension that came with VSE 8.8 onto our EPO 4.5 server.

Error message reads:

Unable to install extension. Installation error: upgrade: [echo] Upgrade called for VIRUSCANREPORTS (version 1.2.0.136) [remove-webapp] Webapp is not installed:/VIRUSCANREPORTS BUILD FAILED C:\PROGRA~1\McAfee\EPOLIC~1\server\extensions\installed\VIRUSCANREPORTS\1.2.0.136\install.xml:730: java.sql.SQLException: Violation of UNIQUE KEY constraint 'U_OrionQueryGroup_Name'. Cannot insert duplicate key in object 'dbo.OrionQueryGroups'. Total time: 0 seconds

Can anyone help me please?

1 Solution

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trimone
Level 7
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Message 7 of 16

Re: Installing VSE 8.8 Extensions

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Hello Derosa

1.) navigate to Menu -- Reporting -- Queries

2.) Delete the shared group "Virusscan Enterprise"

3.) Check in the extensions again

best regards

trimone

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tonyb99
Level 13
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Message 2 of 16

Re: Installing VSE 8.8 Extensions

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I'll second that error... got the same thing.

I havn't found a solution yet though sorry

mjmurra
Level 12
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Message 3 of 16

Re: Installing VSE 8.8 Extensions

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Not that it will help fix your issue, but I didn't have the error when I checked in the Reports extension.

So it would be interesting to work out why it's occurring.

trimone
Level 7
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Message 4 of 16

Re: Installing VSE 8.8 Extensions

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I got the error with VSE8.7 Patch 3 extensions. At that time i have removed the Querygroup "Virusscan Enterprise" and then i have checked in the extensions again.

I hope it will help you.

Re: Installing VSE 8.8 Extensions

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Trimone,

Many thanks. I was getting the same error, but your solution worked perfectly for me.

Derosa
Level 7
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Message 6 of 16

Re: Installing VSE 8.8 Extensions

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Sorry, I'm a novice with EPO. Please can you be a little more specific (step by step maybe)?

Oh, OK I get it! Solution worked here too - happy days

Message was edited by: Derosa on 24/01/11 07:41:26 CST

Message was edited by: Derosa on 24/01/11 07:43:09 CST
trimone
Level 7
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Message 7 of 16

Re: Installing VSE 8.8 Extensions

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Hello Derosa

1.) navigate to Menu -- Reporting -- Queries

2.) Delete the shared group "Virusscan Enterprise"

3.) Check in the extensions again

best regards

trimone

Derosa
Level 7
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Message 8 of 16

Re: Installing VSE 8.8 Extensions

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Many thanks trimone.

tonyb99
Level 13
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Message 9 of 16

Re: Installing VSE 8.8 Extensions

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That also worked great for me

Re: Installing VSE 8.8 Extensions

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Where does one find the VIRUSCANREPORTS120(XXX).zip extension anyway?

In my "VirusScan Enterprise v8.8" downloads tab I only have two files listed:

VSE880LML.zip and VSE880_Client_Help.Zip

The installation guide advises me to expect those but it also advises I should have the virusscanreports extension and it's not there.

Anyone who might know why it's missing?