Showing results for 
Show  only  | Search instead for 
Did you mean: 
Level 7
Report Inappropriate Content
Message 1 of 2

Incorrect DAT version reported

I am running VSE8.5 and ProtectionPilot 1.5. ProtectionPilot reports that my computer is not up to date because it shows the DAT version as 5132. When I click the about VSE option in the tray icon it shows my DAT version as 5242. There are no error messages in the agent log and the update history shows that the updates are happening. The orchestrator agent is version

I uninstalled VSE and reinstalled it from ProtectionPilot but it hasn't made any difference. No other computers are having this problem.

Any suggestions on how to get this fixed?
1 Reply
Level 13
Report Inappropriate Content
Message 2 of 2

RE: Incorrect DAT version reported

delete the agent data from PP and then recreate it in PP and wake it up, you should get a fresh agent with up to date data and then remove the duplicate one you created to wake up.

if that doesnt return the correct data then strip off both VSE and the agent and reinstall the software.
You Deserve an Award
Don't forget, when your helpful posts earn a kudos or get accepted as a solution you can unlock perks and badges. Those aren't the only badges, either. How many can you collect? Click here to learn more.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community