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tarak
Level 9

Inactive Agents

Hi,

All workstations McAfee agents are inactive, Whether we need to re-install agents on workstations?

Thanks in advance!!

Tarak

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6 Replies
tarak
Level 9

Re: Inactive Agents

Hi,

As I am new to McAfee, I am not aware of Inactive agents, Could anyone reply

Thanks in advance

Tarak

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McAfee Employee

Re: Inactive Agents

Hi...

Can you explain a bit more? Where are you seeing the agents as Inactive?

Thanks -

Joe

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tarak
Level 9

Re: Inactive Agents

Hi,

Thanks for reply!

I run a query which shows  agents not communicating for last 30 days

Thanks!

Tarak

Message was edited by: tarak on 2/14/13 8:51:27 PM CST
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hem
Level 15

Re: Inactive Agents

You should check why those machines didn't communicate to ePO from a month. Are they in network? Are you able to ping the ePO server and able to telnet on agent ports?

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tarak
Level 9

Re: Inactive Agents

Hi,

Yes I can ping ePO server, Machines are in network only.  I also checked the machines which are communicating with ePO( This means telenet on agent ports working fine right)

Regards,

Tarak

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hem
Level 15

Re: Inactive Agents

I apologize but not clear. When the machines are in the network, they are communicating to ePO. They are in the network then next possibilty I can think of that you modified the query and set the lower value from 30 days of default Inactive agent query.

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