cancel
Showing results for 
Search instead for 
Did you mean: 

Importing policies from ePO 5.3 to ePO 5.9

I have an ePO server that is at version 5.9.1 and I want to import policies from another ePO server running at 5.3.0 into it.  When importing the policies it shows as successful in the audit log but there is no policy visible.  The policies are for Endpoint & Virusscan.  The servers are from different domains, different keys.  We are consolidating offices.  Any thoughts?

8 Replies
McAfee Employee cdinet
McAfee Employee
Report Inappropriate Content
Message 2 of 9

Re: Importing policies from ePO 5.3 to ePO 5.9

I assume you are a global administrator?  Are there any errors in the orion log regarding the policy imports?  Do you have the same or higher extension versions for the point products?

Was my reply helpful?
If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

Re: Importing policies from ePO 5.3 to ePO 5.9

Yes I am a Global Admin.  No error messages.  When I check the audit log it shows successfully imported but it just does not show in the listing of policies.  They are the same extensions versions.

McAfee Employee cdinet
McAfee Employee
Report Inappropriate Content
Message 4 of 9

Re: Importing policies from ePO 5.3 to ePO 5.9

Check KB89343 and run the query in the workaround section to see if this applies to you.

Was my reply helpful?
If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

Re: Importing policies from ePO 5.3 to ePO 5.9

Actually I was incorrect they are different extenstions.

McAfee Employee cdinet
McAfee Employee
Report Inappropriate Content
Message 6 of 9

Re: Importing policies from ePO 5.3 to ePO 5.9

It is ok if they are different only if the server you are importing into has a higher extension build.  Is the issue resolved, or do you still have the problem?  If not resolved, did you look at the KB?

Was my reply helpful?
If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

Re: Importing policies from ePO 5.3 to ePO 5.9

I also have same problem. I have 5.3.3, agent 5.0.6 and VSE 8.8 patch 4. I am trying to migrate it to a different DC on a new ePO 5.9.1. If I check in VSE patch 12, once I transfer my systems to new ePO, will it conflict since they have patch 4 VSE? Also the KB mentioned by you is not available.

McAfee Employee cdinet
McAfee Employee
Report Inappropriate Content
Message 8 of 9

Re: Importing policies from ePO 5.3 to ePO 5.9

Refer to KB88822.

We advise to migrate policies between same versions of epo and preferably same extension versions.  Extension can be higher on receiving server, but the recommendation is same version.  The reason for same server and extension versions is due to the differences in schema for the server and extensions that could impact the import.  This is to prevent possible policy corruption or failed imports. 

Was my reply helpful?
If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

McAfee Employee cdinet
McAfee Employee
Report Inappropriate Content
Message 9 of 9

Re: Importing policies from ePO 5.3 to ePO 5.9

I want to make a correction - the kb I referenced has been updated.  The epo server versions do NOT need to be the same version, but extensions should be the same.  They can possibly be higher, but it is recommended to be the same version, then you can upgrade extensions after the import.

Was my reply helpful?
If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

More McAfee Tools to Help You

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community