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rphillips
Level 7

IE7 No longer works in ePO Console

Hey guys last night all of a sudden, IE 7 and Mozzila ( 2 patches back ) stopped working when launching the ePO console.

When using Mozilla you get just a normal not found page, but in IE you get a browser not supported page as seen here

epoie7.jpg

So with that said , the only browesr we can use in our enviroment is IE8 and Mozilla 3.6.6

Im at a loss.... This has happened in the last 24 hours.

here is a quick look at the repo if needed.

NameStatusTypeVersionMinor VersionCheckin Date
Anti-Spam Engine and Rule UpdateOKRENU3495.3495Mon Mar 22 15:19:51 EDT 2010
Anti-Spam Engine for WindowsOKSpamEngine2.2.09149Wed Mar 10 12:48:03 EST 2010
AntiSpyware Enterprise ModuleOKInstall8.7.0129Wed Mar 10 13:35:58 EST 2010
Buffer Overflow DAT for VirusScan   EnterpriseOKDAT480Mon Mar 22 15:19:39 EDT 2010
DATOKDAT6048Tue Jul 20 06:00:22 EDT 2010
DATOKDAT6047Tue Jul 20 06:00:19 EDT 2010
EngineOKEngine5400.11584778Wed Mar 10 12:48:08 EST 2010
ePO Agent Key UpdaterOKPlugin4.5.0Fri Jul 16 11:58:43 EDT 2010
ePO-MVTOKInstall1.0.40Thu May 13 17:22:34 EDT 2010
ePO-MVT ContentOKMVTContentUpdate1.0.46Thu May 13 17:22:57 EDT 2010
ePO-MVT ContentOKMVTContentUpdate1.0.35Mon Mar 22 15:19:43 EDT 2010
ExtraDATOKExtra DATM2;BackDoor-ANJ.dllMon Mar 22 15:18:41 EDT 2010
Host Intrusion PreventionOKHot Fix7.0.0Win-8Fri Jul 16 15:15:50 EDT 2010
Host Intrusion PreventionOKInstall7.0.01102Wed Mar 10 12:47:15 EST 2010
Host Intrusion Prevention ContentOKDAT7.0.03297Wed Jul 14 06:00:58 EDT 2010
Host Intrusion Prevention ContentOKDAT7.0.03248Wed Jul 14 06:00:57 EDT 2010
Linux EngineOKEngine5400.11584778Wed Mar 10 12:48:10 EST 2010
Mac EngineOKEngine5400.11584778Wed Mar 10 12:48:05 EST 2010
McAfee Agent for LinuxOKInstall4.0.01512Tue Mar 16 00:16:13 EDT 2010
McAfee Agent for MACXOKInstall4.0.01396Thu Apr 15 00:18:51 EDT 2010
McAfee Agent for WindowsOKInstall4.5.01499Fri Jul 16 13:32:01 EDT 2010
McAfee Security for Mac - AVOKInstall1676Thu Apr 15 00:19:29 EDT 2010
MER for ePOOKService Pack2.2.01016Mon Mar 22 15:19:41 EDT 2010
Rogue System SensorOKInstall4.5.0937Fri Jul 16 11:58:53 EDT 2010
SiteAdvisor Enterprise PlusOKInstall3.0.0561Fri Jul 16 15:14:10 EDT 2010
SiteAdvisor Enterprise PlusOKInstall3.0.0539Fri Jul 16 15:14:09 EDT 2010
Solidcore Agent for WindowsOKInstall5.0.16302Wed May 05 15:38:43 EDT 2010
VirusScan EnterpriseOKHot Fix8.7.03Fri Jul 16 15:12:27 EDT 2010
VirusScan EnterpriseOKLanguage Pack8.7.0Wed Mar 10 12:48:00 EST 2010
VirusScan EnterpriseOKInstall8.7.0570Wed Mar 10 12:46:40 EST 2010
VirusScanforMacOKHot Fix8.6.18Tue Mar 16 00:19:35 EDT 2010
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10 Replies

Re: IE7 No longer works in ePO Console

epo 4.5 need IE8, you need to update your browser.

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Highlighted
McAfee Employee

Re: IE7 No longer works in ePO Console

mcafeefanatic wrote:

epo 4.5 need IE8, you need to update your browser.

That's not true, I'm afraid: 4.5 is supported on IE 7 and 8.

HTH -

Joe

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rphillips
Level 7

Re: IE7 No longer works in ePO Console

then they have changed this in the last 24 hours???

As of Monday 8am EST IE7 was working.??

THanks for the reply

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McAfee Employee

Re: IE7 No longer works in ePO Console

That's odd... have any Microsoft patches been applied to the server?

Thanks -

Joe

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rphillips
Level 7

Re: IE7 No longer works in ePO Console

These Patches Were applied to the physical server itself

Security Update for Windows Server 2008 (KB980218

Security Update for Windows Server 2008 (KB982666)
Update for Windows Server 2008 (KB982519)

Security Update for Windows Server 2008 (KB979482)
Security Update for Windows Server 2008 (KB979559)

Installation date: ‎7/‎10/‎2010 3:02 AM

None of these appear to affect my cause.

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Re: IE7 No longer works in ePO Console

so if you want try to update into IE8...

https://kc.mcafee.com/corporate/index?page=content&id=KB65677

please see above!

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rphillips
Level 7

Re: IE7 No longer works in ePO Console

I know it works with IE8, half of our IT staff is IE8 and it works fine, the other half is on IE7,

My question is what changed that IE7 dosent work anymore, says its not supported, and states in the KB that IE7 is Supported

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McAfee Employee

Re: IE7 No longer works in ePO Console

Logically, something is causing ePO to misidentify the browser. I'm not sure how ePO does this at this point - presumably the user-agent header - but I'll try and find out.

As a diagnostic step, any chance that those patches could be removed?

Thanks -

Joe

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rphillips
Level 7

Re: IE7 No longer works in ePO Console

Well dont how or why but updated the server a few patches at a time, after the install of these 2 it works, ????? what the heck. ITs a mysterie to me...and im not complaining about it. all i know is that it works now, here ar the 2 i installed and rebooted, like i said when it came back up...all was fine...GO figure

Cumulative Security Update for Internet Explorer 7 for Windows Server 2008 (KB982381)

Update for Microsoft XML Core Services 4.0 Service Pack 2 (KB973688)

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